infoEnergy

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infoEnergy

What is infoEnergía?

InfoEnergía is a free service for residential clients with an Endesa Energía lighting contract and less than 15KW power systems. 

With this service, you receive information about your usage and the efficiency of your household appliances, as well as some personalised tips based on your profile and habits, so you can save on your bill. You will be able to see different comparisons between periods of time, and your electricity usage will be translated into concepts you can easily understand, such as how many days each type of bulb lasts or how much you can save with efficient appliances.

What is the difference between the usage data on your bill and the data provided by InfoEnergía?

You will find the same information you receive on your bill, but in a more comprehensive and detailed form. In addition, you can customise it to your liking to include the data that interests you the most.

On your bill, you will see a graph with your usage at the top; InfoEnergía's graphs allow you to also consult your usage and efficiency by calendar month.

What comparisons does InfoEnergía offer?

In the section "My usage" within the Private Customer Area you will be able to compare your usage and energy efficiency with residences that have similar characteristics, and with the average usage for your district, municipality and province, as well as your own usage compared to previous periods.

How do you access infoEnergía?

You can access infoEnergía from your Private Customer Area or through the notice of availability on your bill. 

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What information will I find at infoEnergía?

You will receive personalised information about your energy consumption on your BILL:
  • Your bill consumption.
  • Comparisons of your current consumption.
  • With the same period of the previous year.
  • With the average of the last 12 months.
  • Comparative graph of your consumption over the last year compared with your consumption during the previous year.
  • Comparative graph of your accumulated consumption over the last 12 months compared with your accumulated consumption over the previous year.
  • Saving tips.
  • Your consumption pattern, season by season, comparing this year with the previous year.
ONLINE, by accessing your private area at www.endesaclientes.com or via the notification informing you that your bill is available, you will be able to access personalised saving tips and advice that will help you save money on your electricity bill: MY CONSUMPTION
 
• Consumption details on your current bill.
 
• Current consumption comparison
  • With the average over the last 12 months.
  • With the same period of the previous year.
• Comparative graph of your consumption over the last year compared with your consumption over the previous year.
 
Comparative graph of your accumulated consumption over the last 12 months compared with your accumulated consumption over the previous year.
 
• Your consumption pattern, season by season, comparing this year with the previous year.
 
• Comparison of your consumption pattern with the outdoor temperature patterns.
 
• Equivalence of your electricity consumption translated into:
  • Days of light usage by type of bulb.
  • Number of washes using a washing machine or dishwasher by energy efficiency class.
  • Days of using a refrigerator or a freezer by energy efficiency class.
  • Number of tumble drier cycles by energy efficiency class.
  • Days of use of air conditioning, heating, heater or electric hob by energy efficiency class.
• Recommended power to be used for your home.
 
• Creation of consumption profile for your home in order to obtain personalised information and access to tools to help you learn how to save energy.
 
• Average consumption data for similar properties in your neighbourhood, town and province.
 
• Comparison chart of your consumption compared with the average consumption in similar properties in your neighbourhood, town and province over the last 12 months.
 
• Comparison chart of your accumulated consumption over the last 12 months compared with the consumption in similar properties in your neighbourhood, town and province.
 
• Comparison with similar properties that consume more and less energy in your neighbourhood, town and province.
 
• Possibility of personalising via a large gallery of graphs and periods of time in which to view the information offered by infoEnergy.
 
MY EFFICIENCY
 
Graphs that enable you to compare your level of energy efficiency with the consumption in households with similar consumption patterns and utilities in your province.
 
• Discover your level of efficiency.
 
• Discover the percentage of similar households that consume energy more or less efficiently and where your level of efficiency lies.
 
• Current consumption comparison:
  • Your consumption
  • The most efficient consumers.
  • The least efficient consumers.
• Month-on-month comparison of your consumption over the last 12 months:
  • Your consumption.
  • Average consumption in households with similar utilities and consumption patterns.
  • The most efficient consumers.
 
MY BILL
 
Tool for customising the information that infoEnergy will transfer to your bill
 
MY REPORTS
 
Customised reports about your consumption and recommendations.
 
MY TIPS
 
Customised saving tips based on the profile of your home and your consumption habits.
 
SAVINGS
 
Customised tool for energy-saving based on the profile and consumption patterns of your home.
 

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What is the difference between the consumption details on my bill and those provided by infoEnergía?

infoEnergy offers more detailed information than that included on your bill. In addition, you can customise your bill and include the details that interest you the most.
 

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Who does infoEnergía compare me with?

In your private area, you will see the “My Consumption” section, where we compare your consumption with that of similar households and with the average consumption in your neighbourhood, town and province.
 
In the "My Efficiency" section, your level of efficiency will be compared with that of other users with houses, utilities and consumption patterns similar to yours.

The comparison details used are aggregate data of properties with similar consumption patterns to those of your home in a specific geographical area, fulfilling statistical criteria that enable anonymity to be preserved. If we do not have sufficient statistical data in order to preserve anonymity, the option to compare your household with others in the relevant geographical area will not be shown.

 

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What is the difference between the graph that has always appeared on my bill?

The consumption graph shown at the top of your bill refers to billing periods. The infoEnergy personalised graphs on the other hand, will show your consumption and efficiency by calendar months.
 

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How can I access infoEnergía?

You can access infoEnergy from your private area by visiting www.endesaclientes.com. You will find personalised graphs for your consumption and access to the infoEnergy service via the “Home” and “My Consumption” sections.
 
You can also access infoEnergy via the bill availability notification.

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