FAQ
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FAQ
This list shows the categories for frequently asked questions. Choose the category that interests you:
Electronic Bill
We explain to you in detail how you can activate the electronic billing service and all of this service's advantages.
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- What is an electronic bill?
- What does the electronic billing service consist of?
- What are the differences between a paper bill and an electronic bill?
- What are the advantages of electronic billing?
- How much does it cost to register for electronic billing?
- What requirements do I need to meet to activate the electronic bill?
- How do I know that I have a new electronic bill available?
- Will I get an email for every bill I’m issued?
- How long will I be able to consult my bills online?
- Until when will I be able to check my bills?
- What are my legal and/or fiscal obligations with regard to online billing?
- Is electronic billing safe?
- What does my computer need to have so that I can see my electronic bill?
- How can I verify the authenticity of the digital signature?
- Can I store my electronic bills on my PC?
- Can I store my electronic bills on my PC?
- I can't see my list of bills. Is there a problem?
- I want to register for electronic bills. What do I have to do?
Online Payments
Online Office
Here you can resolve all of your questions regarding the Online Office.
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- Who can register for Online Office?
- I don't have the username to access Online Office. What do I do?
- I've forgotten my Online Office password, how do I I recover it?
Dictionary of technical terms
In the case that you don't know the meaning of a term or concept, don't worry: we'll explain it to you
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- What does the acronym ICP mean?
- What does the acronym ID mean?
- What does the acronym PIA mean?
- What does the acronym IGA mean?
- What does the acronym PCS mean?