Tempo Happy

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Tempo Happy

> What are the benefits of the Tempo Happy tariff? > What happens the rest of the time? Is the electricity more expensive? > Should I switch to Happy?Will I pay less? > What are the requirements to apply for the Tempo Happy tariff? > What do I need to do to switch to the Tempo Happy tariff? > My meter isn’t digital, can I still switch to the Tempo Happy tariff? > What is a smart meter that can take hourly readings? > What are the recommended Happy Hours? > Can I change my Happy hours? > Can I choose the two hours a day I want? > And how can I find out what I consume every hour? > How can I change my Happy hours or day? > But do I need to change my consumption habits? > If almost all my consumption is during Happy hours, could the circuit breaker be tripped? > If I’m already an Endesa customer and I switch to a different tariff, will this affect the contracts I have for other products? > Will I be charged for changing to 2.0DHA or 2.1DHA? > Is there a tie-in period with this tariff? > If I already have a night tariff such as One or Tempo Nocturna, should I switch to the Happy tariff? > How often will I receive my electricity bill?

What are the benefits of the Tempo Happy tariff?

 

With Tempo Happy you can decide the hours or day when the electricity you use is free.

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What happens the rest of the time? Is the electricity more expensive?

 

You will be charged a fixed price per kWh, which is the same as Endesa’s other rates on the free market.

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Should I switch to Happy?Will I pay less?

 

Happy is a tariff that is tailored to your consumption habits and needs. We all use more electricity at certain times of the day (when we are at home), so if you choose these periods as Happy hours, all the electricity you use during those times will be free.
You could therefore see your bills go down.

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What are the requirements to apply for the Tempo Happy tariff?

 

  • Contracted power of 15 kW (low voltage).
  • 2.0DHA or 2.1DHA access tariff. Don’t worry if you’re not on the 2.0DHA or 2.1DHA access tariff, we’ll take care of changing it.
  • Smart meter that can take hourly readings.

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What do I need to do to switch to the Tempo Happy tariff?

 

We’ll take care of all the paperwork so you don’t need to worry about anything. You also don’t need to contact your old supplier to cancel your electricity contract with them.

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My meter isn’t digital, can I still switch to the Tempo Happy tariff?

 

In order to contract the Tempo Happy tariff you’ll need a smart meter that can take hourly readings because they measure what you’ve consumed every hour of the day and enable us to charge you nothing for the two hours or day you’ve chosen.
Your meter will be replaced before 2019.
In the meantime, you can contract any of our other tariffs that don’t need hourly readings such as Tempo Siempre Ganas, Tempo Nocturna and One, and then you’ll be able to switch to Happy once your meter has been replaced.
Call us if you don’t know whether you have a smart meter that can take hourly readings and we’ll let you know, even if your current contract is with another supplier.
If your installation is converted to the remote meter whilst you are already under contract with the Happy Time Tariff, we will notify you so that you can change your Happy hours, if you so wish.
As an alternative and until you have a remote meter, you might be interested in contracting another tariff, such as One, One Nocturna (Night One), Tempo Siempre Ganas (Always Up for It Time), Tempo Nocturna (Night Time), etc., and you could then transfer to a Happy Time Tariff when you have the remote meter installed. By 2019 virtually all consumers will have the remote meter installed.

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What is a smart meter that can take hourly readings?

 

The meter is the device that measures how much electricity you use.
Over the last few years, smart meters have started to be installed that can send readings automatically and can be controlled remotely so a meter reader doesn’t have to visit each home, as in the past. This also reduces errors because you don’t have to let the meter reader in – estimated readings don’t have to be taken if you’re out.
These new meters can take a reading every hour (hourly consumption)providing more details about what you use (on which days, at what time). They also allow us to design new offers like this one that are tailored to your needs rather than as before when you had to adapt your habits to the tariff.
According to regulations, all meters for supplies of up to 15 kW must be smart meters by 2019. If your meter hasn’t been replaced yet, it will be very soon.

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What are the recommended Happy Hours?

 

Think about the time you use the most electricity at home (or on which day you consume the most) and choose it. Don’t worry if you make a mistake, you can change it whenever you want.
As a guide, according to the Spanish electricity network operator, Red Eléctrica de España, the highest consumption hours for an average Spanish customer are between 8 pm and 10 pm in wintertime and between 9 pm and 11 pm in summertime.

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Can I change my Happy hours?

 

You can alter the times or day you’ve chosen whenever you like, but the change will only be applied once every billing period. In other words, your bills will be calculated using the last times or day you selected.

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Can I choose the two hours a day I want?

 

Yes, but they must be two consecutive hours.

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And how can I find out what I consume every hour?

 

You can see what you use every hour in the My Endesa area of our website and decide what Happy hours would be best for you.
Your bills will also include a graph showing your average consumption over 24 hours or seven days a week which you can use to decide if you’ve made the right choice or need to change it.

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How can I change my Happy hours or day?

 

The best way is to access the My Endesa private area of endesaclientes.com or our app to view your consumption and change your Happy hours or day if you want.
You can also contact our Customer Service team.

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But do I need to change my consumption habits?

 

You don’t need to change your consumption habits whatsoever; its the Tempo Happy tariff that adapts to you and not you who adapts to the tariff.
With Happy, you don’t need to worry about anything, you’ll just benefit from the savings it offers.

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If almost all my consumption is during Happy hours, could the circuit breaker be tripped?

 

As ever, if you turn a lot of appliances on at the same time, you’ll exceed the contracted supply capacity and trip the circuit breaker.
To avoid this, we recommend not turning on all your appliances at the same time. Switch on one appliance and then wait a few minutes before using another, as the most power is used when they are first turned on.

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If I’m already an Endesa customer and I switch to a different tariff, will this affect the contracts I have for other products?

 

No, if you change to the Tempo Happy tariff, your other contracts with us will remain unchanged. For example, if you receive a discount on your gas, this won’t change.

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Will I be charged for changing to 2.0DHA or 2.1DHA?

 

You will incur additional charges (arrangement fee) if we need to change your access tariff to 2.0DHA or 2.1DHA.
We currently issue you a refund for these charges, although they won’t be refunded if you are increasing your supply capacity (unless it is to comply with regulations).

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Is there a tie-in period with this tariff?

 

No, you’re not tied in. If you don’t think it’s right for you, you can change any time.

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If I already have a night tariff such as One or Tempo Nocturna, should I switch to the Happy tariff?

 

It depends on your consumption habits.
If you use a lot of electricity over just a few hours, you may well pay less with the Happy tariff. If you need electricity over many hours in the off-peak period (for example, because you have a storage heater), the night tariff might be better for you.
In any case, you can try out the Tempo Happy tariff and, as you’re not tied in, you can switch back to the night tariff if you want.

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How often will I receive my electricity bill?

 

If you get a paper bill you will receive this once every two months.
If you have an electronic bill you will receive this each month if you already have a smart meter, and every two months otherwise.
Note: If you are billed by maximeter (for continuous supply points such as lifts), your billing will always be monthly.

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