Tempo Happy

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Tempo Happy

> What are the advantages of the Tempo Happy Tariff? > And what about during other hours, is electricity more expensive? > Should I change to Happy? Will I pay less? > What if my meter is not remote? > What are the recommended Happy Hours? > Can I change my Happy hours? > But, will I have to change my consumption habits? > How will I know what my hourly consumption is? > How can I change my Happy hours or day? > What do I have to do to register with the Happy Tempo Tariff? > If I am already an Endesa customer and I change my electricity tariff, will it affect my contracts for other products? > Who can contract the Happy Time Tariff? > And they charge me for going to 2.0DHA or 2.1DHA? > Does this tariff include a minimum term contract? > Can I choose any hours of the day I like? > I don’t have a remotely managed meter, what hours should I choose? > If I already have a night tariff such as One or Tempo Nocturna (Night Time), should I switch over to the Happy Time Tariff? > Do I have to pay to normalise the power? > If nearly all my consumption is during Happy hours, will the power control switch (ICP) trip? > How often will I receive my electricity bill?

What are the advantages of the Tempo Happy Tariff?

 

With Tempo Happy you can choose the hours of the day when the electricity you consume is free.

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And what about during other hours, is electricity more expensive?

 

During the remaining hours you will be paying a fixed price per kWh, which is the same as Endesa's other tariffs on the free market.

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Should I change to Happy? Will I pay less?

 

Happy is a tariff that adjusts to your requirements and your consumption patterns. Most of our electricity consumption usually takes place at specific hours of the day (when we are at home), therefore, if you choose those hours as your Happy hours, all your electricity consumption during that time period will cost €0.
And by doing this you will be able to pay less on your electricity bills.

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What if my meter is not remote?

 

If your meter is not yet remote we do not know which part of your consumption corresponds to each hour in the day.
It is important to remember that in this situation, your meter does not record your hourly consumption, and that your hourly consumption habits will not be reflected in your invoice.
Therefore, with the Happy Time tariff the hourly distribution of your consumption on your invoice will not correspond to your actual consumption, but rather we will suppose it corresponds to the Spanish average (according to information from Red Eléctrica de España [the operator of the Spanish national electricity grid]).
Therefore, if you do not have a remote meter and wish to contract the Happy Time Tariff, we recommend that in winter you choose the hours 8 pm to 10 pm and in summer from 9 pm to 11 pm, which are those hours with the highest consumption, according to the electricity network operator.
If your installation is converted to the remote meter whilst you are already under contract with the Happy Time Tariff, we will notify you so that you can change your Happy hours, if you so wish.
As an alternative and until you have a remote meter, you might be interested in contracting another tariff, such as One, One Nocturna (Night One), Tempo Siempre Ganas (Always Up for It Time), Tempo Nocturna (Night Time), etc., and you could then transfer to a Happy Time Tariff when you have the remote meter installed. By 2019 virtually all consumers will have the remote meter installed.

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What are the recommended Happy Hours?

 

It depends on your consumption habits, but according to the Spanish electricity network operator, the highest consumption hours for an average Spanish customer are between 8 pm and 10 pm in wintertime and between 9 pm and 11 pm in summertime. Think about when you use more electricity, choose your Happy Hours, and if after making your choice there are other hours when you consume more, no problem. We will specify what they are and you can change them.

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Can I change my Happy hours?

 

You can change the hours or day you have selected as many times as you like, but it will only be implemented once for each billing period. In other words, your last selection before you are billed will be applied.

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But, will I have to change my consumption habits?

 

No, you can continue with your habits, since by choosing the hours or day that you want, it is the Tempo Happy Tariff that adapts to your consumption pattern. And this is how you can make small savings and pay less on your electricity bill.

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How will I know what my hourly consumption is?

 

Now with new remotely managed smart meters you can access your hourly consumption in the "My Endesa" customer area and you can find out how you are consuming and identify the Happy hours that work best for you.

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How can I change my Happy hours or day?

 

In the private area of "My Endesa" at endesaclientes.com or through our App, you can find out your consumption and change your Happy hours or day if you wish.

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What do I have to do to register with the Happy Tempo Tariff?

 

We will take care of everything, whether or not you are a new customer, and we will activate your contract, without any unexpected interruptions.

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If I am already an Endesa customer and I change my electricity tariff, will it affect my contracts for other products?

 

No, if you change to the Tempo Happy Tariff, any other contracts you have will not be affected. For example, if you have a discount on gas, this will be maintained regardless of the change.

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Who can contract the Happy Time Tariff?

 

Any consumer with low tension and power contracted up to 15 kW.
The Happy Time Tariff requires the 2.0DHA or 2.1DHA access tariff. If you do not have this currently we will arrange for you to be converted to this tariff.

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And they charge me for going to 2.0DHA or 2.1DHA?

 

Change to the 2.0DHA or 2.1DHA access rate has costs associated with the contracting rights, €9.04 + VAT if the power is normalised.
If to hire the Tempo Happy rate you need to change your access fee, the derived cost (rights) is returned to you. They will not be returned if you take advantage to make a power extension (beyond a normalization).

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Does this tariff include a minimum term contract?

 

It does not include a minimum term contract, so if you aren’t convinced you can change it whenever you want.

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Can I choose any hours of the day I like?

 

Yes, but they must be always have to be two consecutive hours.

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I don’t have a remotely managed meter, what hours should I choose?

 

If you do not have a remotely managed meter, you should choose the hours or the day taking into account the standard hourly load curve of Red Eléctrica Española. In this case, the hours most recommendable in schedule of winter would be 8 p. m. to 10 .p. m. and in schedule summer from 9 p. m. to 11 p. m.

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If I already have a night tariff such as One or Tempo Nocturna (Night Time), should I switch over to the Happy Time Tariff?

 

It depends on the way you consume.
If you have consumption highly concentrated in just a few hours you may well pay less with the Happy Time Tariff. If you need to consume for many hours in the off-peak period (for example, because you have night tariff accumulators), the night tariff might be better for you.
In any case, you can try out the Happy Time Tariff and, as you do not have a permanent contract, you can return to the night tariff if you wish.

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Do I have to pay to normalise the power?

 

No. Normalising the power has costs associated with the contracting rights, but as a promotion, this amount will be returned as long as the power is not increased, it is just normalised.

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If nearly all my consumption is during Happy hours, will the power control switch (ICP) trip?

 

Yes, as in any circumstance, if you put many devices at the same time and exceed the contracted power, you can skip the ICP.
To avoid this situation it is recommended that you do not put all the devices at the same time and leave a few minutes between activating one and activating the next one, since at the moment of turning them on it is usually when more power is needed.

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How often will I receive my electricity bill?

 

If you get a paper bill you will receive this once every two months.
If you have an electronic bill you will receive this each month if you already have the remote meter installed, and every two months otherwise.
Note: If you are billed by maximeter (for continuous supply points such as lifts), your billing will always be monthly.

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