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Online Office passwords and secure connections

Online Office passwords and secure connections

The incorrect use of passwords is a very common type of internet fraud. In order to avoid the robbery or impersonation of identity for fraudulent aims, ignore emails that request your password to the Endesa Online Office.
Please keep the following recommendations in mind:
  • Endesa will never ask for your entire personal password by email.
  • Never access Endesa through a link sent by e-mail or through a web page that is not completely trustworthy. In these cases, write the address directly into the browser.
  • We remind you that your username and password are personal and strictly confidential.
  • Periodically change your password and take precautions if you log on using a public access computer.
In the case of doubts about the authenticity of any message received in the name of Endesa, you can contact us through our Customer Service channels.

Correct Use of your passwords in private areas

  • Periodically change your username and password.
  • The appropriate length for a password is between 6 and 8 characters.
  • For better security, include a combination of numbers and letters, in both lowercase and uppercase.
  • The username and password should be different.
  • Do not use names or significant dates that could be guessed by third parties.
  • To minimize risk, use different passwords for each service type.
  • Never write down your passwords on paper.
  • Do not give out your passwords by email. Endesa will never ask for your passwords.
  • Protect your passwords when entering them to ensure that they are not seen.

Secure internet connections

Endesa recommends that you take the following precautions:
  • For your safety, do not use the "Remember Password" option.
  • Always check your last connection date. If it is not familiar, change the username and password.
  • Sign off the session when finished.

Use your computer in a way that is secure

  • Update your browser version.
  • Periodically eliminate cookies(1), as well as temp files.
  • Make backup copies and keep your operating system up to date.
  • Never share files with people you don’t know.
  • Periodically renew your password.
1. A cookie is a piece of information that a data web server sends to your computer. It is used to store your interactions with the websites you visit, in order to remember settings and preferences, among other things.