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One Luz

One Luz

The best electricity tariff at a fixed price. No surprises, no tie-in period... Just real savings.

Contract

The fixed-rate electricity tariff

The price for your electricity will be the same all the time, whatever the time. No price rises for a whole year.

  • Endesa’s best online price.

  • No surprises: a kWh will cost you exactly the same whatever time it's used.

  • No tie-in period: you can leave any time you want.

See conditions

Sign up before 15 September and get €220 off an iWatroad R9 eXtreme electric scooter.*

*Within 20 days of the contract activation, you will receive an email with a promotional code to buy an iWatroad R9 eXtreme scooter via the Twenergy online shop with a 50% discount (initial price: €439; final price: €219).

 

CONTRACT

Discover the advantages of subscribing to One Luz

  • 100% Online

    Manage your contract through the mobile app or from your private area on our website. Get electronic bills.

  • The best price

    Fixed price 24 hours a day, with no rises for a whole year.

  • No tie-in period

    You can leave whenever you want, with no penalties.

What is the One Tariff?

Endesa’s One tariff is a new way of understanding your energy contract, where you will benefit from one price for all the energy you consume and one price for the power; you will be able to carry out all your processes online. You will always enjoy a competitive price and not only during the first year. We are offering you Endesa’s best online price.

  • One is a 100% online tariff, which will enable you to carry out all your processes in an easy and simple manner, 24 hours per day, in the "Customer Area" section on the online office or by downloading our mobile application.
  • You can simply sign up for what you need, without having to subscribe to additional services but with the possibility of doing so if you wish.
  • There is no minimum commitment period.
  • You will receive an email indicating the date and the link via which you will be able to access your electronic bill as soon as it is available.
  • A simple, easy and cost-free way of contracting the service and without any supply interruptions.
  • This is a tariff for ALL customers, both new and existing customers.

What are the advantages of the One Tariff?

  • You will enjoy Endesa’s best online price.
  • You will be able to carry out all your processes entirely online.
  • No minimum commitment period.

The One Tariff is valid for supplies with 2.0DHA or 2.1DHA access tariffs. They are also called time restriction tariffs.

 

What if I want to change to another tariff?

You can change to the tariff that you want as the One Tariff has no minimum commitment period.

 

What is the signing-up process for the One Tariff?

Signing-up for the Endesa One Tariff is very easy. You can start your signing-up process from our catalogue of products, through campaigns or promotions, from the product comparison, or from your “Customer Area”.

Your online sign-up in 3 steps:

  • Find out about the products and offers that we have, and choose the one that best fits your needs.
  • Check the general and particular conditions of signing-up.
  • Access and then fill in the fields of the corresponding online signing-up form.

We will explain the signing-up process step by step:

“Your details”: let us get to know you in order to offer you the best possible service. Provide us with your personal details and correspondence address.

If you are already an Endesa customer, and if you wish to, we can recover your details. This way the online signing-up process will be easier.

“Your supply” in this step you should let us know:

  • Which is your reseller company.
  • Your CUPS number or the supply point address.
  • If you are not the title holder of the contract, it is not a problem, when signing-up we will change the title holder.

Your power: select the power that best fits your needs. If you wish, we will provide you with our power calculator.

Your order summary: you can view a summary of the products you are signing-up for.

Your payment details: add the bank account from which you wish to pay your bills. If we do not have the bank account you give on record, we will attach a direct debit order.

Your documentation: We will inform you if you need to attach the Energy Efficiency Certificate (CIE). You will only need to send this for power increases that exceed the maximum authorised power (PMA, in Andalusia is 1.5 PMA) increases for CIE that are over 20 years old and title holder changes with CIE that are over 20 years old.

Your confirmation: all of the details that you provided us with will be shown. You can follow your signing-up process via your Private Area.

Once you have signed-up, you will be able to consult your request in detail, we will inform you of the contract number and we will send you an email to the address you have provided from which you can download the general and specific conditions that you have previously accepted.

By signing-up online the electronic billing service is automatically activated, and you will begin to enjoy the benefits. If you would like to find out more, click on electronic billing.

 

How does the price of my One Tariff contract change?

The price of my One Tariff contract will be able to be updated on the 1st of January after signing-up with the real CPI value (latest general interannual Consumer Price Index officially published at the time of the update), as well as through fluctuations that the current regulated components undergo regarding gas supplies, as well as with possible new changes that can be approved.

Should there be any modifications in the price of your contract, either an increase or a decrease, they will be transmitted to the customer. This type of modification is regulated and is completely out of Endesa’s control, as it is also applied across the whole country and to all companies.

Additionally, it is possible to review the price one year after signing-up. This will happen in either April or October each year. Should there be any changes we will inform you one month in advance. Remember that you can at any time terminate the contract, sign-up for another Endesa tariff or a tariff from another company.

 

Is there an obligation to a minimum commitment period if I sign-up for the One Tariff?

No. You can choose the best offer for you at any time, and if you are not convinced, you can change it whenever you want. With the Endesa One Tariffs there is no minimum commitment period.

 

I have another tariff with Endesa, can I change to the One Tariff?

If you have a different tariff to the One Tariff, you can change to the One Tariff without any problems. However, if you already have the One Tariff, you cannot leave to sign-up for it again.

 

How long does the One Tariff last?

The One Tariff has no minimum commitment, you can leave whenever you want, at no cost. Even so, the One Tariff contract has a duration of one year, and is automatically renewable.

 

What can I sign-up for with the One Tariff?

You can combine your ONE Tariff with other products or services according to your needs. If you are interested in the services that we offer, you can consult them via the following links:

 

When will I receive my first bill?

Once you have completed the online sign-up form and your request has been processed, the activation of your contract will take approximately 3 weeks (if you were already with Endesa Energía the change will be much quicker).

Once the contract with Endesa has been activated you will receive you last bill with your previous company (if you were already with Endesa it will be the last bill with your previous tariff). You will receive your first bill once the first billing period with Endesa has passed.

 

(1)Tariff valid for supplies with a contracted power below or equivalent to 10kW and access tariff 2.0DHA.

For promotion purposes, if the access tariff needs to be changed, the regulated cost invoiced by the distributer shall be refunded on one of the first bills.

Sign up now for One Luz

If you sign up now for One Luz you may save on your rate

Contract
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General conditions

By subscribing to this new contract, you will not be able to sign up for the Social Rebate and you accept the start of the supply contracted during the cancellation period.