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Endesa - Electricity, Gas, People

I do not agree with my bill

I do not agree with my bill

I don’t agree with the consumption billed

There are 3 main reasons that may explain your disagreement:

1) Excessive consumption

This may be explained by a seasonal peak (in summer, due to the air-conditioning, in winter, due to the heating).

It’s worthwhile checking your consumption at the same time last year. If you really think it’s due to a fault in your meter, on the form below , select as type “Complaint”, category “Measuring equipment or meter” and subject “Fault in the measuring equipment or meter”.

We will reply within 21 working days.

2) Estimated reading

When it hasn’t been possible to read your meter, an estimation is made.

If you don’t want to continue receiving estimated readings, inform us of the actual reading of your meter.

3) Several months all billed at once

Under certain circumstances you may be billed once only for several months’ consumption.

When this happens, you can request to pay in instalments. On the form below, select as type “Request”, category “Payments to Endesa” and subject “Request for deferral of payment/payment by instalments”.

If none of these three reasons explains your disagreement, you can file a complaint.

On the form below, select as type “Complaint”, category “Billing”, and subject “I don’t agree with the items on my bill”.

We will reply within 5 working days:

I don’t agree with the power contracted

To find out your contract power enter your Customer Area and select the contract whose power you want to know.

To find out what power we recommend for you, use our calculator.

If the problem is that you’ve requested a change of power and it doesn’t appear on your bill yet, it may be because:

A) You requested it after the billing period: don’t worry, the change of power will appear on your next bill.

B) You’ve requested a power greater than your distributor allows: you’ll probably need a new installation certificate. You can find further information via this link.

If none of the above solves your problem, you can file a complaint.

On the form below, select as type “Complaint”, category “Billing”, and subject “I don’t agree with the items on my bill”.

We will reply within 5 working days:

I don’t agree with the discounts applied

To find out what you have contracted (and the corresponding discounts), you should enter your Customer Area and select the contract you want to consult.

It’s possible that the discounts you were entitled to have expired. In that case, consult our updated catalogue of special offers to find the one that’s most suited to you.

If you think that you’re not enjoying a discount you have a right to, you can file a complaint.

On the form below, select as type “Complaint”, category “Contract” and subject “I don’t agree with the discounts applied”

We will reply within 5 working days

I’m paying for maintenance that I haven’t contracted

To find out what you have contracted, you should enter your Customer Area and click on the contract you want to consult.

If you haven’t contracted a maintenance service, but you’re being charged for it, you can file a complaint.

On the form below, select as type “Complaint”, category “Maintenance service” and subject “I don’t agree with the maintenance service bill”.

We will reply within 5 working days: