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Endesa - Electricity, Gas, People

I have changed my tariff, but am still being charged under the old one

I have changed my tariff, but am still being charged under the old one

To check the rate you have contracted, enter your Customer Area and click on the contract to be consulted.

After requesting a change of rate, there’s a turnaround time of 15 working days for it to come into effect.

If this time has passed and your rate hasn’t changed, you can file a complaint. On the form below, select as type “Complaint”, category “Contract” and subject “Delay in modification of contract”.

We will reply within 15 working days: