Rate Subsidy

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Rate Subsidy

> How do I request the Rate Subsidy? > How do I apply for the rate subsidy? > How do I apply for the Social Rate? > What documentation do I need to apply for the Social Rate? > Where should I send the documents to apply for the Social Rate? > I already have the Social Rate, what do I have to do? > I had the Social Rate as a pensioner, am I still entitled to it? > Does the Rate Subsidy need to be renewed? > How long does the Social Rate last? > Is the Social Rate permanent? > What happens if you no longer meet the requirements giving you the right to the rate subsidy? > What if I have not completed the Social Rate application form correctly? > Where can I claim if I am not granted the Social Rate? > Who assigns the Social Rate? > Why must I change to the regulated VPSC tariff in order to obtain the Social Rate? > Can I make use of deregulated market offers if I am benefiting from the Social Rate? > Who is considered to be at risk of social exclusion? > Where can I obtain the Social Rate application form? > I have been informed that I am missing some documents, what should I do? > How do you prove that your situation falls under one of the Special Circumstances (disability level exceeding 33%, victim of domestic violence or victim of terrorism)? > If you have any further questions please contact us

How do I request the Rate Subsidy?

This is requested from your Reference Reseller Company. Together with the request, you must deliver the documentation required by the Goverment in each case.
 
If you are not currently registered as an Endesa Energía XXI customer, you must complete the Change of Distributer Authorisation document and send it together with your application.
 
If you are already an Endesa customer and you meet the requirements, please complete the application and send it along with the relevant documentation via one of these channels:
 
 

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How do I apply for the rate subsidy?

In order to benefit from the Social Rate, you must have the VPSC electricity tariff (with or without time restriction) and a contracted power equivalent to or below 10 kW in your usual residence.

In addition, you will need to fulfil the criteria in order to be classed as a vulnerable customer, severely vulnerable or severely vulnerable customer at risk of social exclusion.

 

Vulnerable customers

 

Vulnerable customers (25% discount on electricity bills) are families that fulfil any of the following criteria:

  • Their total annual income is less than or equivalent to the following limits:
  • Family unit without children:  1.5 times the IPREM (Multiplier for the Public Income Index)*.
  • Family unit with one child:  2 times the IPREM*
  • Family unit with two children:  2.5 times the IPREM*
*Annual IPREM 14 payments valid for 2017: 7,519.59 euros

 

All these thresholds will be increased by 0.5 times the IPREM if a member of the family has a disability level above or equivalent to 33% or if they are a victim of domestic violence or a victim of terrorism. 

Pensioners: all the members of the family unit receive the minimum pension (through retirement or permanent disability).

Large families: all without exception.

 

Severely vulnerable customers

 

Customers are classed as severely vulnerable (discount of 40% on electricity bills):

  • Because of their income: families with an income below 50% of the limits established for vulnerable customers.
  • Pensioners: all the members of a family unit are pensioners within the Social Security System, receiving a minimum pension (through retirement or permanent disability) and their annual income is less than or equivalent to 1 times the IPREM.    
  • Large families: with an income equivalent to an amount below 2 times the IPREM. 

 

Severely vulnerable customers at risk of social exclusion

 

This category includes severely vulnerable customers receiving assistance from social services from a regional or local Administration that finances at least 50% of the sum of their bill. 

 

 

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How do I apply for the Social Rate?

Whatever your situation, in order to apply for the Social Rate, you will always need to complete this form.

Applying for the Social Rate subsidy requires that your electricity tariff is a regulated market one (PVPC rate) and you to be the holder of the supply point, therefore, if your current electricity tariff is through the free market or you are not the supply point holder, we recommend that you send us this other form authorizing us to make the needed changes.

Once you have all the required documentation together, you can send it to us in one of the following ways:

  • Via our website, by clicking here.
  • By attaching it to an email addressed to bonosocial@endesa.es.
  • By sending it by post to Apartado de Correos nº1167, 41080 Sevilla.
  • By contacting us on the following phone number: 800 76 03 33.

You can also bring us your application to any of our commercial offices and service points.

The Ministry will receive your application and you will be assigned a level of vulnerability depending on your income or personal situation.

Within a period of approximately 30 days, we will inform you of the answer in the same way as you submitted your application.

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What documentation do I need to apply for the Social Rate?

You will need different documents, depending on your circumstances. You can access full information via this link.
 
 
What documentation do I need to have
 
Where to find the documentation
Documentation
Vulnerable / Severely vulnerable consumer
Where can you obtain the documentation
Social Rate Form completed and signed by the entire family unit.
Es obligatorio presentar este documento.
Photocopy of the NIF or NIE of the holder and all members of the family unit (including those above the age of 14 capable of working and those younger than 14 who have one).
Es obligatorio presentar este documento.
 
In the event the holder forms part of a family unit, the family register or certification of the individual sheet of the Civil Registry for each one of the members of the family unit. In the event of not forming part of a family unit, the individual sheet of the Civil Register or any document issued by the competent authority that accredits the civil status of the applicant.
Es obligatorio presentar este documento.
  • Civil Registry
  • Competent authority
City registration, individual or group, of the holder and all members of the family unit.
Es obligatorio presentar este documento.
  • Offices of Citizen Services
  • Town Councils
Photocopy of a valid large family card.
Only applicable to large families.
  • Offices of Citizen Services
  • Family Departments in Regional Social Services Offices
Social Services Certificate from the competent agency of from one designated by the autonomous Community, certifying Special Circumstances: disability level above or equivalent to 33%, victim of domestic violence or victim of terrorism.
Only applicable to Special Circumstances.
  • Department of Social Affairs
  • Base Centres of the Social Services Offices
To expedite your application, we recommend you to attach a photocopy of your last electricity invoice.

 

For supply points located in the Basque Country or Navarre it will be necessary to also provide the Income Tax Return Declaration or certificate of imputations of each of the members of the family unit.

 

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Where should I send the documents to apply for the Social Rate?

Once you have all the required documentation together, you can send it to us in one of the following ways:

  • Via our website, by clicking here.
  • By attaching it to an email addressed to bonosocial@endesa.es.
  • By sending it by post to Apartado de Correos nº1167, 41080 Sevilla.
  • By contacting us on the following phone number: 800 76 03 33.

You can also bring us your application to any of our commercial offices and service points.

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I already have the Social Rate, what do I have to do?

Even if you already have the Social Rate, you will have to submit the new mandatory documentation before October 8, 2018.

Until then, you will continue to benefit from the Social Rate as until now. If you do meet the new criteria established by the Ministry, you will be granted the new Social Rate. Otherwise, the regulated tariff (VPSC) will be applied.

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I had the Social Rate as a pensioner, am I still entitled to it?

If you do not belong to a family unit, you can still maintain the Social Rate. But likewise, you will have to apply for it, if it is to be granted pursuant to the new criteria.

If you do belong to a family unit, all the members of the family unit should receive a minimum pension (through retirement or permanent disability).

 

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Does the Rate Subsidy need to be renewed?

In October 2017, the Social Rate eligibility criteria changed.

 

Those that had the Social Rate before October 2017, will have to renew it in accordance with the new criteria. They have until October 8, 2018 to prove they fulfil the criteria. They will continue to receive the Social Rate during this period under the same conditions as before. If by October 8 they have not been able to prove that they fulfil the new criteria, the regulated tariff (PVPC) will be applied without discounts.

 

The Social Rate is valid for 2 years from when it is granted. After this period, customers will have to prove they still fulfil the necessary eligibility criteria.

 

There is an exception for large families. They must renew the social rate when the large family card is due to expire. In these cases, the reference reseller company will send a letter, 60 days before the Social Rate expires.

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How long does the Social Rate last?

The Social Rate is valid for 2 years from when it is granted. After this period, customers will have to prove they still fulfil the necessary eligibility criteria.

The sole exception are large families: once they prove they fulfil the new criteria, they will not have to renew it and it will remain in force while their large family status is still valid. 

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Is the Social Rate permanent?

The Social Rate does not last forever. It must be renewed every 2 years and applicants must prove they fulfil the criteria.

The sole exception are large families: those that have already been granted the social rate will continue to maintain it while their large family status remains in force.

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What happens if you no longer meet the requirements giving you the right to the rate subsidy?

If you have been entitled to the Social Rate in the past, this does not mean you are still entitled to it. In October 2017, the criteria for receiving the Social Rate changed and everyone needs to renew their application before October 8, 2018

Once the Social Rate has been granted, household circumstances may change (for example: the household income improves). In these cases, you must inform your reference reseller company of any changes that entails the loss of your right to receive the Social Rate.

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What if I have not completed the Social Rate application form correctly?

If you have not completed the Social Rate application form correctly, your application will be rejected. When you receive the notification, you will only have to send us the application form again, making sure you complete all the fields and that it is signed by all your family members, including those over the age of 14 years with capacity to act.

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Where can I claim if I am not granted the Social Rate?

If you do not agree with the answer to your Social Rate application, you should send a claim to the official consumer´s organisations.

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Who assigns the Social Rate?

The Social Rate is governed and assigned by the Government.
 

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Why must I change to the regulated VPSC tariff in order to obtain the Social Rate?

Among the criteria established by the Government to benefit from the Social Rate, is having to be the account holder of an electricity contract with the regulated tariff (VPSC).

 

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Can I make use of deregulated market offers if I am benefiting from the Social Rate?

If you would like to apply for or maintain the Social Rate, you cannot have or sign up for a deregulated energy market tariff.

The Social Rate is regulated by the Government and its terms and conditions and criteria include the obligation to be subscribed to the regulated tariff (VPSC).

Therefore, the Social Rate is incompatible with the deregulated market. 

If you are thinking of applying for it and you currently have a deregulated market energy tariff, you will have to change to the regulated market (VPSC tariff). To do so, you will have to authorise us to carry out this modification, via this form

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Who is considered to be at risk of social exclusion?

Consumers considered to be at risk of social exclusion are those receiving assistance from social services from a regional/local government, which finances at least 50% of the sum of their electricity bills.

This situation must be accredited by means of a document issued by the aforementioned social services.

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Where can I obtain the Social Rate application form?

You can obtain your Social Rate application form via this website:
 

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I have been informed that I am missing some documents, what should I do?

The notification you received will indicate the specific document you failed to send. You simply have to send us the missing document. Make sure, if the document has an expiry date, that it is still valid and that any copies made are legible. Here is a reminder of the documentation required in each case.

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How do you prove that your situation falls under one of the Special Circumstances (disability level exceeding 33%, victim of domestic violence or victim of terrorism)?

You will have to request a Certificate from Social Services, accrediting that the situation of the electricity contract titleholder, or any of the members within your family unit, comes under the special circumstances set forth in section 3 of article 3 of Royal Decree 897/2017.
 
As the document contains sensitive information and for privacy purposes, this document shall never be nominative or explain the reasons for the particular circumstance.
 
Below is an example of the certificate established by the Government in annex II of Order ETU/943/2017: 
 

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If you have any further questions please contact us

If you have further questions, please do not hesitate to contact us.

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