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Endesa - Electricity, Gas, People

How does Endesa Energy oversee process quality?

How does Endesa Energy oversee process quality?

Our Customer Service Centre will carry out an exhaustive control of repairs made, controlling compliance with quality criteria, as well as the service timelines established in the Operations Manual. It will also carry out random control calls regarding the maintenance operations performed. Lastly, satisfaction surveys are also be carried out, for both maintenance and repairs, in which customers give us excellent ratings, above 8 out of 10.