Remote management meters or smart meters are:
Having a smart meter installed does not involve having the remote management system enabled, i.e., integrated into the remote management system.
The installation of the new remote management meters is established in Royal Decree 1110/2007, Order ITC 3860/2007 and IET 290/2012, which establishes that distribution companies have until 2019 to change the current meters when the power is lower than or equivalent to 15kW to new meters capable of being managed remotely.
No, the installation of the new meter is totally free.
No, the terms and conditions of your contract will remain the same.
The smart meters were first installed in our country in 2010 and all homes should have one installed before 2019. Your Distributing Company is responsible for installing your new meter and they will send you a letter informing you of the installation.
At Endesa we have designed a specific communication plan to keep you informed at all times of the process being carried out for changing your meter.
To this end, when the devices are going to be replaced in your area, you will receive a letter informing you of the date on which the meter will be replaced.
Once your meter has been integrated into the remote management system we shall start billing you per hour and we will inform you by sending a letter with the first bill you receive with this new billing system.
It means that the remote management system has been enabled (consumption can be read remotely), therefore, as the meter can be read remotely, a technician will not have to physically read your meter and you will not have to provide the reading either. Therefore your bill will be absolutely precise with real readings.
Remember that just because you have a smart meter installed, this does not mean that it is “connected” or “integrated” into the remote management system.