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Endesa - Electricity, Gas, People

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Who are you compared to in infoEnergía?

infoEnergía compares your household’s consumption to that of households with similar consumptions in your neighbourhood, town/city and province. The comparative data used are aggregate data from households with consumptions similar to yours in said geographical areas, following statistical criteria that preserve anonymity of data.



What types of data are used to develop this information?

The data are obtained from all the consumption data received on a daily basis in order to issue our customers' electricity bills.
infoEnergía compares your household electricity use with that of other homes with similar consumption profiles and habits in your local area. To do so, we have grouped together profiles according to statistical and geographic criteria. Furthermore, the data are enhanced with the data provided by our customers when they fill out their household's energy consumption profile and habits via
In order to show comparative data in each geographic group level, we make sure that in any of the time periods calculated and displayed, the minimum number of supplies used in said calculation ensures that anonymity is guaranteed. There are geographic groups that do not have sufficient records to show comparative data, therefore in these cases we only display the next level of geographic group included.
"Similar" refers to supplies that, in an analysed geographic area, whether district, town or province, have comparable profile patterns and/or consumption levels.


Why is it important that you fill in your household profile?

It is important that you complete the profile of your household, as some functionalities and saving tools can only be used once it is completed.
These functionalities and tools use the profile data to be able to make the necessary calculations and comparisons. Furthermore, based on the answers given we will be able to provide customised saving tips adapted to your household.


Why are all the properties you have with Endesa electricity contracts not included in the list of electricity supplies when you registered?

If you have an electricity contract with us and you cannot find it on the list displayed when you registered at infoEnergía, this is because the contracted tariff for these properties is not a free market tariff.

If you would like to enjoy the benefits of infoEnergía for these properties, please subscribe to the following tariff:


How are seasons measured?

Seasons are measured by whole months:
  • Spring: March-April-May
  • Summer: June-July-August
  • Autumn: September-October-November
  • Winter: December-January-February


What are the geographical groupings?

  • Neighbourhood: Group of households close to yours, classified according to an objective geographical criterion. The census unit or postcode is initially considered if sufficient data are not available.
  • Town/City: Group of households that belong to your town/city.
  • Province: Groups of households that belong to your province.


What is the meaning of those with the highest consumption, with the lowest consumption, and average consumption?

  • Highest consumption: This means the average consumption of the group of households with a consumption within 10% of the highest consumptions in the given period, that belong to your consumption pattern per geographical area: neighbourhood, town/city, province.
  • Lowest consumption: This means the average consumption of the group of households with a consumption within 10% of the lowest consumptions in the given period, that belong to your consumption pattern per geographical area: neighbourhood, town/city, province. Zero consumptions are not included in the calculation.
  • Average consumption: Average consumption of households that belong to a given consumption pattern per geographical area of analysis: neighbourhood (census unit – postcode), town/city, province.


What should I do if I have forgotten my password?

At the top of the screen for accessing the website just below the login credentials you will see the "Forgotten password" link. Once the customer enters the email associated with their account, they will receive an email to recover their password.



What should I do if I want to unsubscribe from the infoEnergía service?

On the “My profile” menu you will see the “unsubscribe” link. Once you have filled out the requested details (reason for unsubscribing), you will no longer receive Infoenergía information on the invoice banner and access to the website will be blocked.



How do I ask for a user reset request?

You need to call the number that appears on the “Contact” section and select the “User management” option. A Customer Service representative will ask you some questions in order to identify you, so make sure you have your personal ID number and a bill on hand.