infoEnergía compares your household’s consumption to that of households with similar consumptions in your neighbourhood, town/city and province. The comparative data used are aggregate data from households with consumptions similar to yours in said geographical areas, following statistical criteria that preserve anonymity of data.
If you have an electricity contract with us and you cannot find it on the list displayed when you registered at infoEnergía, this is because the contracted tariff for these properties is not a free market tariff.
If you would like to enjoy the benefits of infoEnergía for these properties, please subscribe to the following tariff: http://www.endesaone.com.
At the top of the screen for accessing the website just below the login credentials you will see the "Forgotten password" link. Once the customer enters the email associated with their account, they will receive an email to recover their password.
On the “My profile” menu you will see the “unsubscribe” link. Once you have filled out the requested details (reason for unsubscribing), you will no longer receive Infoenergía information on the invoice banner and access to the website will be blocked.