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Endesa - Electricity, Gas, People

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Why should I sign up for the OKGas service?

Because other similar contracts cover only the boiler and not the installation, or cover only maintenance and not repairs. Endesa takes care of everything.

In addition, the OKGas maintenance service includes the distributor's Legally Obligated Periodic Inspection, if you have gas with Endesa (cost valued at €50).

Because you can pay in easy quotas on your gas bill, with a 50% discount during the first year.

Because you'll have an Endesa Grid professional and rigorous internal controls, both for the quality of service and for the satisfaction of our Customers.

Because you'll avoid costs for labour and transportation, for up to 3 hours (parts charged to Customer) in the case that a repair of the installation or gas equipment is necessary. Unlimited repairs.

Because you'll have flexibility in arranging the time of the visit.

In exceptional circumstances, if the repair time exceeds 3 hours we promise to provide a free prior quote for any repairs.


What is the yearly Periodic Check?

These are annual preventative visits to check the state, the safety and the correct functioning of the home's individual gas and heating installation, according to that set forth in the applicable legal and technical regulations.

This operation will include:


  • Obligatory RITE check for all equipment included within the service.
  • Check of all installation components (valves, supports, tubing, nozzles, venting, etc.) and of the necessary adjustments to guarantee safety and reduce consumption, problems or future failure of equipment.
  • Check of the installation's water tightness and security components.
  • Check and adjustment of the functioning of the gas boiler/heater, and as the case may be, of the heating and radiator's hydraulic circuit, together with combustion analysis, with the delivery of a results ticket.

The cost of the aforementioned check, as well as travel time to carry out the check, are included in the OKGas service.


What repairs are covered by the OKGas service?

All repairs, without service limitations, that may arise for the boiler/heater, as well as the associated heating system (hydraulic circuit and radiators), except in the case that improvement work is required (for example, changing the location of a device) or when components are hidden or easy access is not possible.

Assistance in under 3 hours, 24h a day, 365 days a year, with travel time and the first 3 hours of labour, free.

OKGas also includes the Legally Mandatory Periodic Inspection if your gas supply contract is with Endesa Energy.

The contract does not includes repairs of gas electrical appliances, or the stove or oven.


How long does the contract last for?

The contract duration is one year, and it will be automatically renewed on an annual basis. However, both the customer and Endesa can terminate the contract via written communication, with a minimum of one month's notice prior to the expiration date. In the case that the contract is terminated by the customer before the one year period has come to an end, the pending quotas must be paid through the contract's completion. 


Who can sign up for the OKGas service?

The OKGas service is for homes (not businesses or Communities of Home Owners) that have a natural gas supply with a 3.1 or 3.2 access rate, with no limit on boiler age and with a wide coverage of brands and models, since OKGas covers the primary boiler brands (more than 70 brands) and offers a broad availability of parts. The installations and their components must comply with applicable regulations and be accessible. 


When is it possible to make use of the contracted maintenance service?

For customers that sign up for the OKGas service independently of the gas supply, the contract will be made "active" almost immediately. Repairs will not be made without a prior maintenance visit.

In the case that contracting is carried out at the same time as the gas supply, the OKGas service contract will not go into effect until the gas supply contract has been activated, following acceptance on part of the Distributing Company (approximate timeframe of less than 1 month).


How long does the discount last for?

The 50% discount on the service quota lasts for one year from the contract start date.


How can I sign up for the OKGas service?

Signing up for OKGas is very simple. Once you fill out the contracting form, the contract will become "active" almost immediately. Endesa will send you a Welcome Pack with all of the information you need to start enjoying the OKGas service.

In the case that contracting is carried out at the same time as the gas supply, the OKGas service contract will not go into effect until the gas supply contract has been activated, following acceptance on part of the Distributing Company (approximate timeframe of less than 1 month).


How is the OKGas service billed?

If you are also signed up for an electrical supply with Endesa Energy (EE), the OKGas Businesses service will be billed on the electricity bill, bi-monthly/monthly, according to your billing cycle, or annually. If the customer is not signed up for gas supply with EE, they must expressly indicate one of the two previous payment methods and the service will be billed independently. 


I am signed up for another maintenance service, can I contract Endesa's OKGas service?

Yes, you can sign up for Endesa's OKGas service. We recommend that once you have requested contracting of the OKGas service, you expressly request that your current company cancel the maintenance service that you are signed up for. It is important to keep in mind the time remaining to end the contract year for the maintenance service you are currently signed up for.
Our OKGas service is the most complete option available, since, in addition to covering equipment, it includes maintenance and repairs to the gas installation, and for installations with heating it also includes service for radiators and the hydraulic circuit, with the most competitive prices on the market.


What happens if a Boiler and/or Heater is under warranty?

Maintenance will be performed, but in the case that repair is needed, it is recommended that the customer call the brand's Technical Service Assistance (SAT in its Spanish acronym). If the customer insists that an Endesa technician come, they will do so, but the guarantee may be lost.


What makes this service different from the Legally Mandatory Periodic Inspection?

The OKGas Maintenance Service is not just a service to check the gas installation every 5 years. It offers an annual maintenance service to avoid problems with the gas installation, boiler and/or heater and heating system, along with the hydraulic system and radiators, and to keep installations in the best possible conditions throughout the year; it is also a repair service.
OKGas also includes the cost of the Legally Mandatory Periodic Inspection of the gas installation carried out by the distributing company every 5 years, so long as the customer's gas supply is contracted with Endesa Energy.


How does Endesa Energy oversee process quality?

Our Customer Service Centre will carry out an exhaustive control of repairs made, controlling compliance with quality criteria, as well as the service timelines established in the Operations Manual. It will also carry out random control calls regarding the maintenance operations performed. Lastly, satisfaction surveys are also be carried out, for both maintenance and repairs, in which customers give us excellent ratings, above 8 out of 10.