Online Contracting

This version of is not compatible.

Non-compatible browsers, in addition to preventing you from using all of the webpage’s features, are slower and present security risks.

We recommend that you update your version of your browser now, or that you access the page using another compatible browser.

Go to content
Press enter to display the menu content Press enter to display the language options Press enter to display the font size options

Main Home

Page saved correctly as favourite

Online Contracting

How to contract with Endesa

At www.endesaclientes.com you can easily sign up for the One Rate, with the products and services best suited to your needs.
 
If you want to see other Open Market Offers, you can access our Product Catalogue or call toll-free to 800 760 909.
 

Imagen

Why contract with Endesa?

Because we offer you...
 
  • A wide range of products (gas, electricity, maintenance and repair services).
  • Extensive network of customer service channels.
  • Evaluation from professional experts, who constantly adapt to suit your needs.
 
At www.endesaclientes.com you can easily sign up for the One Rate, with the products and services best suited to your needs.
 
If you want to see other Open Market Offers, you can access our Product Catalogue or call toll-free to 800 760 909.
 

Imagen

What steps should I follow to contract online?

In the following we give you the information you need to sign up online.

If you're already an Endesa customer, you can recover your data for the first step of the form. This will make completing the sign up process easier.
 
  • Your personal information and supply address, or  the CUPS.
  • Name of the Marketing Company with which your supply is contracted.
  • Your should choose the capacity that you need, as well as indicate if you want Restriction Rate.
  • On a case-to-case basis, you will need documentation in order to sign up. We provide you with a helpful guide (link to flier) about what information must be provided based upon the product type and the geographical area where you are located.
  • In order to set up direct debit, enter your payment information, account number (20 digits), (if you are not from Spain), and the rest of the information necessary.
 
If you are not the contract title holder, you must also provide:
 
  • Electricity or gas contract number.
  • Name of the bank in which direct debit for the electricity or gas contract payment is set up.
  • The first 4 digits of your bank account.
 
If you sign up for additional maintenance services together with your electricity or gas contract, we'll ask for the characteristics of the corresponding equipment.
 
 

Imagen

Can I activate electronic billing at the time of contracting?

Yes, you can activate electronic billing at the time of contracting. For all customers who sign up for the ONE Rate, electronic bill activation will be automatic.
 

Imagen

What channels can I use to find the offer that is best for me?

You can find the offer that is best for you though:
 
 

Imagen

Can I register at My Endesa at the time of contracting?

Yes, you can register at My Endesa at the same time as you contract a product or service.

Imagen

How do I sign up for a supply for a new home or business?

Have you bought a home and need to activate electricity and gas supplies? Do you need electricity and gas for your business? In the following we give you the information you need to sign up online.
 
If you're already an Endesa customer, in the first step of the form we can recover your data. This will make it easier to complete the contracting process.
 
  • Your personal information and supply number, or in its place, the CUPS.
     
  • Name of the Marketing Company with which your supply is contracted.
     
  • You should select the capacity you need and indicate if you want Rate Discrimination.
     
  • Documentation, in the case that it is necessary for sign up. We provide you with a help document regarding the information that must be supplied based on the product type and the area in which you are located.
     
  • Enter your payment information, account number (20 digits), the IBAN or BIC (in the case that you're from abroad), as well as the information necessary for direct debit of bills.
 
If you are not the contract title hold, you must also provide us with:
 
  • Electricity or gas contract number.
  • First 4 digits of your bank account Name of the bank where electricity or gas direct deposit is set up.
     
If you contract additional maintenance services together with your electricity or gas contract, we'll request the corresponding information regarding equipment.
 

Imagen

How much does it cost to register for a new contract?

In the following, we explain to you what costs are associated with new electricity and gas supplies.
 
Registration costs for a new supply:
 
The contract amount depends upon the characteristics of the supply point for which said contract is going to be signed.
 
The costs of activating a new electricity supply, and of re-activating a supply not used for more than 5 years are set forth in Spanish Royal Decree 1434/2002, December 14th.. Said costs are also associated with items relating to the new contracting and will come included in the bill. These items are:
 
  • Access rights:  will be charged when contracting a new supply, or for capacity expansion of an existing supply.  
     
  • Expansion Rights: will be charged when the infrastructure of a Distributing Company is used, when contracted capacity is expanded for already existing rights, or if the supply point has not been used for more than 3 years.
     
  • Coupling Rights: will be charged at the time when your electrical installation is connected to the supply grid.
     
  • Verification Rights: will be charged when the review and testing of the state and regulatory technical conditions of the customer's installation is carried out.
 
Other contracting expenses associated with the purchase and installation of meter equipment, the charge of a deposit, fees, etc. may exist. In the case of the deposit, the amount paid will be reimbursed upon payment of the final bill prior to contract termination.
 
Registration costs for a new gas supply
 
The costs of activating a new gas supply or the costs of re-activating a supply not used for more than 5 years, are set forth in Royal Decree 1434/2002, December 14th. Said costs are also associated with items relating to the new contracting and are included in the bill. These items are:
 
  • Connection rights:
     
  • Connection rights refers to the economic compensation charged by the gas Distributing Companies for carrying out the necessary installations and/or operations to set up a new gas supply point or to expand the capacity of an existing supply point.
     
  • In the case that a supply contract is terminated, the connection rights will continue for the supply or consumption points that were paid during a period of 5 years.
     
  • Registration Rights:
     
  • Registration rights refer to the economic compensation received by the gas Distributing Companies when a new user signs up for a piped gas supply service. The Distributing Company will inspect the reception facility, once notice has been received from the authorised installer. The Company will then proceed to install and seal the user's measurement equipment.
     
  • Registration rights apply to new supplies and to the expansion of existing supplies. These rights include coupling services and installation verification.
     

Imagen

How can I switch Marketing Company?

If your home or business does not currently have electricity or gas but has at some point had a supply, and you want to change Reseller Company, change to Endesa, and we´ll explain how to sign up online, and the information you need to give us:
 
  • Your personal information and supply address, or in its place, the CUPS.
     
  • Name of the Reseller Company with which your supply is contracted.
     
  • You should select the capacity you need and indicate if you want Rate Discrimination.
     
  • Documentation, in the case that it is necessary for signing up. We provide you with a help document regarding the information that must be supplied based on the product type and the area in which you are located.
     
  • Enter your payment information, account number (20 digits), the IBAN or BIC (in the case that you're from abroad), as well as the information necessary for direct debit of bills.
     
If you are not the contract title hold, you must also provide us with:
 
  • Electricity or gas contract number.
  • First 4 digits of your bank account Name of the bank where electricity or gas direct depositReseller Company is set up.

Imagen

What power should I sign up for?

  • Depends upon the characteristics of the equipment that you have installed in your business or office.
    By way of guidance, the power that you#39;re going to need can been optimised by adding the power of the highest consumption receiver to the others that are to be used simultaneously.
     
  • The power contracted must adapt as much as possible to the power that you will need. If the power contracted is insufficient, there is risk that a fuse will be blown; on contrary, if the contracted power is excessive there is a possibility of incurring an overrun.
     
  • You should also be sure that the installation of your business space or office is prepared to allow for the functioning of your equipment.
    In the Electrical Installation Certificate (CIE) or Bulletin, your installation's principal characteristics are given such as installed power and maximum admissible power, along with provision of a guarantee for the installation's quality.
     
  • In the case that the power that you need is above that admitted (which you can see in the current bulletin) you should get in touch with your electricity installer so that a new bulletin may be created. Likewise, if in the future you change your power needs (for example, because you install new devices) you may need to update your installation.
     
 

Imagen

Can I change to a time restriction rate?

At any time, you can change to a rate restriction rate different to the one you currently have.
 
This change will result in a modification to your measurement equipment (meter) and will imply a cost of €9.04, in accordance with Order ITC/3519/2009.
 

Imagen
Up