Processes with contracts

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Processes with contracts

How to contract with Endesa

At www.endesaclientes.com you can easily sign up for the One Rate, with the products and services best suited to your needs.
 
If you want to see other Open Market Offers, you can access our Product Catalogue or call toll-free to 800 760 909.
 

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What steps should I follow to contract online?

In the following we give you the information you need to sign up online.

If you're already an Endesa customer, you can recover your data for the first step of the form. This will make completing the sign up process easier.
 
  • Your personal information and supply address, or  the CUPS.
  • Name of the Marketing Company with which your supply is contracted.
  • Your should choose the capacity that you need, as well as indicate if you want Restriction Rate.
  • On a case-to-case basis, you will need documentation in order to sign up. We provide you with a helpful guide (link to flier) about what information must be provided based upon the product type and the geographical area where you are located.
  • In order to set up direct debit, enter your payment information, account number (20 digits), (if you are not from Spain), and the rest of the information necessary.
 
If you are not the contract title holder, you must also provide:
 
  • Electricity or gas contract number.
  • Name of the bank in which direct debit for the electricity or gas contract payment is set up.
  • The first 4 digits of your bank account.
 
If you sign up for additional maintenance services together with your electricity or gas contract, we'll ask for the characteristics of the corresponding equipment.
 
 

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What channels can I use to find the offer that is best for me?

You can find the offer that is best for you though:
 
 

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How do I sign up for a supply for a new home or business?

Have you bought a home and need to activate electricity and gas supplies? Do you need electricity and gas for your business? In the following we give you the information you need to sign up online.
 
If you're already an Endesa customer, in the first step of the form we can recover your data. This will make it easier to complete the contracting process.
 
  • Your personal information and supply number, or in its place, the CUPS.
     
  • Name of the Marketing Company with which your supply is contracted.
     
  • You should select the capacity you need and indicate if you want Rate Discrimination.
     
  • Documentation, in the case that it is necessary for sign up. We provide you with a help document regarding the information that must be supplied based on the product type and the area in which you are located.
     
  • Enter your payment information, account number (20 digits), the IBAN or BIC (in the case that you're from abroad), as well as the information necessary for direct debit of bills.
 
If you are not the contract title hold, you must also provide us with:
 
  • Electricity or gas contract number.
  • First 4 digits of your bank account Name of the bank where electricity or gas direct deposit is set up.
     
If you contract additional maintenance services together with your electricity or gas contract, we'll request the corresponding information regarding equipment.
 

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How much does it cost to register for a new contract?

In the following, we explain to you what costs are associated with new electricity and gas supplies.
 
Registration costs for a new supply:
 
The contract amount depends upon the characteristics of the supply point for which said contract is going to be signed.
 
The costs of activating a new electricity supply, and of re-activating a supply not used for more than 5 years are set forth in Spanish Royal Decree 1434/2002, December 14th.. Said costs are also associated with items relating to the new contracting and will come included in the bill. These items are:
 
  • Access rights:  will be charged when contracting a new supply, or for capacity expansion of an existing supply.  
     
  • Expansion Rights: will be charged when the infrastructure of a Distributing Company is used, when contracted capacity is expanded for already existing rights, or if the supply point has not been used for more than 3 years.
     
  • Coupling Rights: will be charged at the time when your electrical installation is connected to the supply grid.
     
  • Verification Rights: will be charged when the review and testing of the state and regulatory technical conditions of the customer's installation is carried out.
 
Other contracting expenses associated with the purchase and installation of meter equipment, the charge of a deposit, fees, etc. may exist. In the case of the deposit, the amount paid will be reimbursed upon payment of the final bill prior to contract termination.
 
Registration costs for a new gas supply
 
The costs of activating a new gas supply or the costs of re-activating a supply not used for more than 5 years, are set forth in Royal Decree 1434/2002, December 14th. Said costs are also associated with items relating to the new contracting and are included in the bill. These items are:
 
  • Connection rights:
     
  • Connection rights refers to the economic compensation charged by the gas Distributing Companies for carrying out the necessary installations and/or operations to set up a new gas supply point or to expand the capacity of an existing supply point.
     
  • In the case that a supply contract is terminated, the connection rights will continue for the supply or consumption points that were paid during a period of 5 years.
     
  • Registration Rights:
     
  • Registration rights refer to the economic compensation received by the gas Distributing Companies when a new user signs up for a piped gas supply service. The Distributing Company will inspect the reception facility, once notice has been received from the authorised installer. The Company will then proceed to install and seal the user's measurement equipment.
     
  • Registration rights apply to new supplies and to the expansion of existing supplies. These rights include coupling services and installation verification.
     

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What is infoEnergía?

InfoEnergía is a free service for residential clients with an Endesa Energía lighting contract and less than 15KW power systems. 

With this service, you receive information about your usage and the efficiency of your household appliances, as well as some personalised tips based on your profile and habits, so you can save on your bill. You will be able to see different comparisons between periods of time, and your electricity usage will be translated into concepts you can easily understand, such as how many days each type of bulb lasts or how much you can save with efficient appliances.

What is the difference between the usage data on your bill and the data provided by InfoEnergía?

You will find the same information you receive on your bill, but in a more comprehensive and detailed form. In addition, you can customise it to your liking to include the data that interests you the most.

On your bill, you will see a graph with your usage at the top; InfoEnergía's graphs allow you to also consult your usage and efficiency by calendar month.

What comparisons does InfoEnergía offer?

In the section "My usage" within the Private Customer Area you will be able to compare your usage and energy efficiency with residences that have similar characteristics, and with the average usage for your district, municipality and province, as well as your own usage compared to previous periods.

How do you access infoEnergía?

You can access infoEnergía from your Private Customer Area or through the notice of availability on your bill. 

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What is Cuota Doce?

Cuota Doce is an exclusive service of Endesa Energía where you pay the same amount each month.  There are no usage limits or penalties for going over.   After one year, an adjustment is made according to your actual usage.  You’ll be able to plan for your monthly payments without having any surprises on your bill. It can be activated for free.

Your rate is calculated according to your usage history. You will keep the same contract terms and services associated with it. The only thing that might change is your payment method.

You can choose the date you want to be charged by the bank when you need to do so.  Your bills will continue to be issued with the same frequency as they are now.

 Consult all details of the Cuota Doce plan at this link.

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