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> What is the One Rate? > How can I sign up for the One Rate? > How does my contract's rate evolve? For electricity capacities ≤ 10 kW and 3.1 and 3.2 Gas rates. > How does my One Rate contract price evolve? For electricity capacities > 10 kW > How long does the discount offered for the One Rate last? > Do I have a permanency obligation if I sign up for the One Rate? > What are regulated components? > I have another rate with Endesa, can I switch to the One Rate? > What are the advantages of contracting the One Rate online? > How long does the contract with the One Rate last for? > Why should I sign up for Endesa's One Rate? > How can I sign up for the One Rate? > If I change to the One Rate, do I have to check the installation or change the measurement equipment? > What is the process for signing up for the One Rate? > What is green energy? > How is the functioning of green energy communicated to the customer? > How can the customer ascertain the green energy origin guarantee? > Who must obtain the Energy Efficiency Certification? > What is the energy efficiency qualification for a building or part of a building? > Where should the Energy Efficiency Certification for a property be registered? > What properties are excluded from the Energy Efficiency Certification? > Is it mandatory to obtain the certification for hotels, rural homes or event spaces? > Is it mandatory to obtain the Energy Efficiency Certification for a building's garages and storage areas? > Are unfurbished commercial spaces (rentals or sales) exempt from the energy efficiency certification? > When selling a unit in a block, should the original certification be provided? > Penalties for non-compliance? > What is the Endesa Charging Point Comprehensive Solution? > What happens with the contract for the Recharge Point Comprehensive Solution ends?

What is the One Rate?

Endesa's One Rate is a new way of understanding your energy contract. You can do everything you need online, at a price that is always competitive.
  • A rate with which you will always have a competitive price, not just for the first year. 
  • With a discount on the fixed term, indefinitely. 
  • A 100% online rate, which allows you to carry out all your transactions quickly and easily, 24 hours a day through "My Endesa" or by downloading our mobile app.
  • A rate with which you contract only what you need, with no obligation to contract an additional service but with the possibility to do so if you need to. 
  • No permanency contract commitment.
  • You´ll receive an e-mail showing the date and providing you with a link through which you can access your electronic bill when it becomes available. 
  • Easy, simple contracting: without costs, changes to your installation or interruptions to supply. 
  • A rate for everyone: new and current customers.
 (*) So long as the customer has the One Rate contracted and makes preferential use of the online channels.
 
 

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How can I sign up for the One Rate?

The One Rate is contracted exclusively online. You can sign up for it at www.endesaclientes.com.
 

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How does my contract's rate evolve? For electricity capacities ≤ 10 kW and 3.1 and 3.2 Gas rates.

The My Contract price referring to the One Rate can be updated on January 1st following contracting with the real CPI value (latest general inter-annual Consumer Price Index published officially at the time of update) as well as due to variations undergone by current regulated components that are applicable to electricity and gas supplies, as well as new components that may be legislatively approved.
 
If there are modifications in your contract price, these will be passed along to the customer for both increases and decreases. This type of modification is regulated and is completely beyond Endesa's control. It is applied equally to the entire national territory and to all companies.
 
In addition, the price may be reviewed following one year of contracting. This will occur on April 1st or October 1st of each year. If there are changes we will communicate them to you with a month of anticipation. Remember that you can cancel the contract at any time and contract another rate from Endesa or from any other company.
 

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How does my One Rate contract price evolve? For electricity capacities > 10 kW

The My Contract price referring to the One Rate can be updated on January 1st following contracting with the real CPI value (latest general inter-annual Consumer Price Index published officially at the time of update) as well as due to variations undergone by current regulated components that are applicable to electricity and gas supplies, as well as new components that may be legislatively approved.
 
If there are modifications in your contract price, these will be passed along to the customer for both increases and decreases. This type of modification is regulated and is completely beyond Endesa's control. It is applied equally to the entire national territory and to all companies.
 
In addition, the price may be reviewed following one year of contracting. This will occur on April 1st or October 1st of each year. If there are changes we will communicate them to you with a month of anticipation. Remember that you can cancel the contract at any time and contract another rate from Endesa or from any other company.
 

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How long does the discount offered for the One Rate last?

The discount has an infinite duration, and will continue so long as you make preferential use of the online channels.
 

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Do I have a permanency obligation if I sign up for the One Rate?

You can choose the offer of most interest to you, and if you aren't satisfied with it, you can change whenever you like. With Endesa's One Rates there's no commitment to stay.

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What are regulated components?

This is a part of the price that you pay for contracted or fixed capacity and for consumption on your electricity and gas bill. This amount goes primarily towards infrastructure maintenance that allows electricity and gas to be carried from the point of origin to your home.

This part of the price is set by the Government and is same for all companies and throughout the national territory.

Normally updated via publication in the Official State Gazette (BOE) once per year, although on occasion this may occur at other times.

Rental prices for the measurement and control (meter) equipment are also controlled, along with electricity taxes, hydrocarbons (for gas), VAT, GICIT, etc.

The norm for all companies is that, when a change occurs for any of the regulated components, this is conveyed to the customer, whether it is an increase or a decrease.

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I have another rate with Endesa, can I switch to the One Rate?

If you have a rate different from the One Rate, you can switch to the One Rate with no problems.

However, if you already are signed up for the One Rate, you cannot cancel it and sign up again.

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What are the advantages of contracting the One Rate online?

The One Rate is the first 100% online rate. The advantages of signing up for this Rate online are:
 
  • Allows you to carry out all your transactions quickly and easily, 24 hours a day through "My Endesa" or by downloading our mobile app.
  • You can check your bills and contracts though "My Endesa".
  • You can enter your reading directly at www.endesaclientes.com
  • Bills can be viewed in electronic format.
  • If so needed, you can get online evaluation.
  • You can also carry out these transaction through our mobile application; download it and start enjoying all of the advantages.
  • In addition, we provide you with our online service channels.

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How long does the contract with the One Rate last for?

With the One Rate there is no contract permanency commitment, you can cancel whenever you like with no penalties.
 
However, the One Rate contract has a duration of one year, renewable automatically.
 

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Why should I sign up for Endesa's One Rate?

It is the first 100% online rate, with which in addition to receiving all of your bills electronically, you can manage your contracts through "My Endesa", or by downloading our mobile app, where, how and when you like, quickly and easily, 24 hours a day.
 
A rate with which you will always have a competitive price, not just for the first year.
 

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How can I sign up for the One Rate?

You can combine the One Rate with other products or services, according to your needs. You can contract energy and complement it with the services you want.

The One Rate discounts in this case will apply only to supplies, since additional services signed up for have their own, equally favourable conditions. If you're interested in seeing the services we offer you can check them out using the following links:
 

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If I change to the One Rate, do I have to check the installation or change the measurement equipment?

Changing to a different company does not involve any change to your installation or interruption to supply. You don't have to do a thing: Endesa will take care of all of the paperwork.
 
Remember that:
 
Right now, all companies are replacing meters with new electronic models. If yours hasn't been changed yet it will be changed soon, but this has nothing to do with signing up for this rate.
 
If when signing up for this rate you decide to change the power or the time restriction rate for your rate, modifications must be made to your meter or ICP. This has a cost known as "coupling rights" which comes to €9.04 without taxes (Order ITC/3519/2009) If you increase capacity there may also be other contracting costs.
 

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What is the process for signing up for the One Rate?

Signing up for Endesa's ONE Rate is very straightforward. You can start the sign up process from our product catalogue, through campaigns or promotions, with the product comparer, or in the your private "My Endesa" area.
 
Your online contract in 3 steps:
 
  • Get information about our products and offers, and choose what best meets your needs.
  • Review the general and specific contract conditions. 
  • Access and fill out the corresponding fields in the online sign up form.
 
If you have questions or are missing information during the sign up process, you can save a draft of your request that you can later return to in order to complete the sign up through eZone 

We explain the contracting process, step-by-step:

"Your Information": let us get to know you to offer you the best service. Provide us with your personal information and your mailing address.
If you're already an Endesa customer, if you wish, we can recover your data. This will make the online contracting process easier.

"Your Supply":  in this step you should tell us:
 
  • What is your Marketing Company.
  • Supply contract CUPS number or the supply point address.
  • If you're not the contract title holder, no problem. When you sign up, we'll change the title holder for you.
  • And lastly, in this step you must choose if you want the Restriction Rate.
 
"Your Capacity": select the capacity that best adapts to your needs. If you wish, you can consult our capacity calculator.

"Your Order Summary": you can see a summary of the products being contracted.

"Your Payment Information": add the bank account with which you want to set up direct deposit for your bills.  If the bank account provided is not registered with us, we'll attach a direct deposit order that you must return to us, signed, through the channels indicated.

"Your Documentation": We´ll let you know if you need to attach the Energy Efficiency Certificate (CIE).  If your installation is new or is older than 20 years, we´ll need you to send us a copy (CIE) within 30 days. If you don't have the necessary documentation on hand at the moment, you will be able to send it to us by e-mail or regular mail.  

"Your Confirmation": will show the details of all information provided.  You can check on your contract process through "My Endesa" or once the contracting process is completed, you can check the information for the request made. We'll give you the contract number, and we'll send you an email to the address you have provided us from which you can download the general and specific conditions.

With online contracting, the electronic bill service activates automatically , and you can start enjoying all of its benefits. If you want to know more, click on electronic bill.
 

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What is green energy?

Endesa procures the amount of energy equivalent to that consumed by the customer's supply from power plants that generate using renewable sources and high efficiency co-generation.
 
Evidently, it cannot be guaranteed that the energy going into the customer's supply comes from a renewable source, since within the grid energy from all sources is mixed together. What can be guaranteed is that for the quantity of energy consumed by the customer, an equal amount has been generated using renewable sources and high efficiency co-generation.
 
Renewable Energies: Hydro, wind, solar...
 
High efficiency co-generation: When an industry needs to consume resources to generate heat (for example gas), it uses these same resources to generate electricity.
 
A small number of additional resources are used in the production of this electricity, which would have been required regardless for the production of heat alone.
 

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How is the functioning of green energy communicated to the customer?

Message on bill:

"Energy equivalent to that consumed on this bill has been generated from renewable sources and high-efficiency co-generation.
For more savings, we recommend that you move as much consumption as possible to Super Off-peak hours (1-7h) and avoid peak hours (13-23h).

For more information you can call customer service or visit www.endesaclientes.com."

 In the price annex:

"ENERGY SOURCE: All of the energy supplied during the validity of this contract will be denominated as "Green Energy" under the features and conditions presented in the following:

1. Endesa Energy S.A.U. will accredit, in the terms detailed in sections 2, 3 and 4, described below, that an amount equal to the total electrical energy consumed at the Supply Point, beginning at the point of supply contraction, and throughout the time during which the supply contract is valid, will be generated from renewable energy sources and from high efficiency co-generation.

2. The aforementioned accreditation will be granted through guarantees of origin. The entity responsible for guarantee issuance and management in the national territory is the National Energy Commission.

3. Endesa Energy, S.A.U. commits to carrying out an annual request for the assignment of the guarantees of origin corresponding to the Customer (write-off by redemption), for an amount equal to the energy consumed at the Supply Point, with this contract, during the previous calendar year.

4. According to the legislative development of orders ITC/1522/2007 and ITC 2914/2011, and the bulletin 6/2012,
National Energy Commission, the Customer may access their concrete annotation for guarantee of origin assignment, for all previous calender years, though the web page of the National Energy Commission, by providing their CUPS or their NIF/CIF. In addition, Endesa Energía, S.A.U. will make this known to the Customer in the electrical energy bill as established in the current regulations."
 

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How can the customer ascertain the green energy origin guarantee?

The National Energy Commission (CNE in its Spanish acronym) accredits the origin of energy through origin guarantees.
 
Customers can check their guarantees directly on the CNE website by introducing their CUPS and their NIF. http://gdo.cne.es/CNE/informePdfPorCUPS.do
 
This information is updated at the start of the year with the previous years consumption, such that one year's consumption cannot be seen until approximately April of the following year.
 
A customer who signs up in 2012 can see the guarantees through December 31, 2012 beginning approximately in April of 2013.
 

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Who must obtain the Energy Efficiency Certification?

If no valid energy efficiency certificate is held, when a property is put up for sale or rent the energy efficiency certification must be obtained by the property owner or manager.
 

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What is the energy efficiency qualification for a building or part of a building?

This is expression of energy efficiency for a building or part of a building, determined using an established methodology, and expressed with energy indicators in the energy efficiency ticket.
 
The energy efficiency rating scale goes from A (highest rating) to G (least favourable rating).
 

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Where should the Energy Efficiency Certification for a property be registered?

The certificate must be presented before the Autonomous Community body responsible for building energy certification in order to register these certifications in the territory.
 
Registration is mandatory.
 

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What properties are excluded from the Energy Efficiency Certification?

The following are excluded from the scope of application:
 
  • Buildings and monuments officially protected because they form part of a declared environment or as result of their specific architectural or historic value.
  • Buildings or parts of buildings used exclusively as cultural areas and for religious activities.
  • Provisional constructions with an expected usage duration of two or less years.
  • Industrial, defence or agricultural buildings, or parts thereof, which are to be used for workshops and industrial, defence and non-residential agricultural processes.
  • Isolated buildings or parts of buildings with a total surface area of less than 50 m2.
  • Buildings bought for major remodelling or demolition.
  • Existing housing buildings or parts thereof, which are in use for less than four months out of the year, or during a limited time of the year and with an expected energy consumption of below 25% of that which would result from year-round use, so long as this is recoded in a declaration of responsibility from the property's owner.

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Is it mandatory to obtain the certification for hotels, rural homes or event spaces?

It is not mandatory to obtain the energy efficiency certificate for hotel rooms, rooms in rural houses or event spaces, since in these cases a rental contract does not exist under the Urban Rentals Law.

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Is it mandatory to obtain the Energy Efficiency Certification for a building's garages and storage areas?

No, since this is not considered "part of a building" according to the definition established in the 3rd Section of Article 1 of the Royal Decree, and furthermore, in accordance with the Technical Building Code, these are considered uninhabitable spaces.

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Are unfurbished commercial spaces (rentals or sales) exempt from the energy efficiency certification?

Unfurbished premises are those not subject to qualification.
 
In these cases, the seller will not be bound to certify energy efficiency. When the space has been adapted and the corresponding construction and activity project has been carried out, request should then be made since it is a new construction.
 

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When selling a unit in a block, should the original certification be provided?

Yes, when a unit or part of a housing block is sold, it is possible, under this legislation, to make use of:
 
  • Energy Efficiency Certificate for the unit or part of the building.
  • Energy Efficiency Certificate for the entire building. This certificate will contain the registry reference for the entire building, and delivery with a copy of the certificate will be sufficient.

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Penalties for non-compliance?

Yes, Urban Rehabilitation, Regeneration and Renewal Act 8/2013 of June 26th, establishes in its additional third and fourth provisions the infractions and penalties regarding building energy certification.

Minor infringements, with fines from €300 to €600, include:

 
  • Making public the sale or rental of properties without mentioning their energy efficiency rating.
  • Not showing the energy efficiency ticket in the instances for which it is obligatory.
 
Among serious infractions with fines of between €601 and €1,000 are included:
 
  • Property sale or rental in which the seller or renter fails to deliver the certificate of energy efficiency to the buyer or renter.
  • Failure to comply with presenting the certificate of energy efficiency before the competent body of the Autonomous Community for registration.
 
Very serious infractions with fines of between €1,001 and €6,000 would be, for example:
 
  • Falsify information in the issuance or registration of certificates of energy efficiency.
  • Publicize the rental or sale of properties with a rating not backed by the corresponding certificate.
  • Act as a certifying technician without gathering the legally required requisites.
 

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What is the Endesa Charging Point Comprehensive Solution?

This is a new product that includes installation of the Endesa Charging Point, unlimited repair services (both of the point and of the installation) and a complete guarantee. You can enjoy the Charging Point Comprehensive Solution during three years, paying €1.85/day (VAT included) during 36 months. At the end of the contract, you will have the option to buy, paying a residual value of €175. With the Charging Point Comprehensive Solution you can also choose the Open Market electricity rate that suits you best and that is available for your consumption range.
 

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What happens with the contract for the Recharge Point Comprehensive Solution ends?

One month prior to the end of your contract, Endesa Energy will contact you to offer you the option of purchasing the Endesa Recharge Point. In order to exercise the purchase option, you must pay €175 (VAT included).
 
You will receive a bill for this amount, for equipment purchase. If you do not wish to exercise the purchase option, Endesa will proceed to remove the Endesa Recharge Point, at no cost upon contract finalisation.
 
Your electricity supply with Endesa will continue in accordance with the corresponding Open Market rate.
 

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