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How do I let you know about my dissatisfaction?

How do I let you know about my dissatisfaction?

Tue May 27 14:42:29 CEST 2014
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All of our clients have the right to express their dissatisfaction with any service provided or in regards to a given product.

Información sobre consideraciones

considerations title=

Prior to sending us your claim, please in all cases keep in mind the following simple considerations.

Where do I File My Claim?

registered
If you are registered

We make My Endesa available to you, where you can quickly and easily file a claim.

Not registered title=
If you are not yet registered

You can file your claim using the Contact Us module, using our Contact form.

What is the procedure?

  1. reason

    Tell us your reason

  2. Document

    Attach documentation

  3. claim

    Send the claim

  4. confirmation

    Confirmation of sending

How long will it take to receive a reply?

All claims are addressed as soon as they are lodged and within a maximum period of 21 working days.

Below are the deadlines, according to the type of claim:

Interruption or cancellation, billing, metering devices and incorrect response 5 working days
Payments, data protection (LOPD), contract registration and online processes 15 working days
Gas supply, installation, service received for a contracted product and sales 21 working days

How do I check the status of my claim?

Once you have filed the claim, you can check its status by going to the Customer Service section of My Endesa.

Check reclamation status title=
  • You will have access to the history of your claims.

  • You can find the date on which you made the claim, the identifying code and the status.

  • All Transactions will have a different identifying Code.

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