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Signing Up Online Step-By-Step

FAQs

Signing Up Online Step-By-Step

22.05.2014
Persona usando una tablet

Signing up for Endesa Electricity and Gas is very straightforward. We tell you step-by-step what you have to do. We also recommend the best rate according to your needs and the capacity you should contract. We will take care of the entire process, without any additional costs and with no changes or interruptions to supply.

  1. product

    Get information about our products and offers, and choose the best to meet your needs.

  2. terms

    Review the general and specific contract conditions.

  3. forms

    Access and fill out the corresponding fields in the online sign up form.

Remember that when contracting your electricity and gas supplies online, it is not necessary for your to send us your signed contract. In order to authorise the contract we only need the IP, the date and the time when the application was submitted.

If during the contracting process you have any doubts or if any information is missing, you can save the contract request as an in-progress draft and access it at a later time to complete the contract. You can recover the draft of your contract through the e-Zone in the My Drafts section.

The contract form explained step-by-step

  1. Identify Yourself

    Tell us if you are or are not an Endesa client. If you are already an Endesa client, enter your access information and your information will appear preloaded. This will make the online sign up process quicker and easier. If you are not yet an Endesa client, indicate this and enter Your Information.

  2. Your Details

    Leave us your personal and contact details in order to continue with the contracting process.

  3. Your Supply

    In this step you should provide us with the following information:

    Electricity
    • What is your current Reseller Company?

    • If you are or are not the contract holder.

    • Your supply point. In order to search for your supply point, you should keep in mind:

      • If you are the contract holder enter the electricity CUPs number or the address of the supply point for which you wish to contract service.

      • In the case that you are not the contract holder and you belong to the Endesa Energy marketing company, you should indicate the supply Contract Number.

    • Your bank information.

    • If you want to contract a product with or without a time restriction rate.

    • The type of rate you want to sign up for.

    • Select the power that best adapts to your needs. If you wish, you can consult our power calculator.

    Gas Maintenance
  4. Payment Details

    Pay you bills using direct debit. You can associate your new contract with an already-registered bank account or you can create a new one. Once you've entered your payment information, we will show you a message and we will send you an email confirming that we've correctly received your sign up request. Using this message you can access the request details, along with finding out its status, through My Endesa.

    We tell you the documentation you need to provide in order to complete the contracting process. You can provide the documentation on the spot, or send it to use through the following address: recepcioncie@endesa.es

    If you have yet to complete registration, you can do so right now.

  5. New connection costs

    Electricity

    Getting a new electricity connection (or reconnecting an old supply that has not been used for more than 3 years) has a cost (Royal Decree 1995/2000 of 1 December):

    • Access rights: these are paid when arranging a new connection or increasing the existing power supply.
    • Extension rights: these are paid when using the distributor's infrastructure in the case of new connections, increasing the power supply or if the supply point has not been used for more than 3 years.
    • Grid connection rights: these are paid when the electrical installation is connected to the supply grid.
    • Verification rights: these are paid when the installation is inspected.
    • Guarantee deposit: in accordance with the provisions of article 79 of Royal Decree 1955/2000, this is the amount to be delivered, when the contract is arranged, for an amount equal to the theoretical monthly bill corresponding to 50 hours of using the arranged power supply.

    Gas

    Getting a new gas connection (or reconnecting an old supply that has not been used for more than 5 years) has a cost (Royal Decree 1434/2002 of 14 December):

    • Service connection rights: these are paid to the distributor for installing a new supply point or increasing the capacity of an existing one.
      • When a supply contract is terminated, the service connection rights remain for a period of 5 years.
    • Connection rights: these are paid when arranging the piped gas supply service or extending the existing one. These rights include the grid connection and installation verification services.
    • Guarantee deposit: in accordance with the provisions of article 79 of Royal Decree 1955/2000, this is the amount to be delivered, when the contract is arranged, for an amount equal to the theoretical monthly bill corresponding to 50 hours of using the arranged power supply.
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