Endesa: certified by Aenor for its proactive in-person and telephone sales services
The Spanish Standards and Certification Association (AENOR in its Spanish acronym) is a private non-profit organisation, created in 1986 to improve the quality, and thereby, the confidence in businesses and their products and services.
Thanks to our rigorous code of conduct, which makes us stand out from other energy companies, and to our on-going quality commitment to our customers, at Endesa we can today say with pride that we are the first energy company to obtain a Citizen Charter related to sales processes, certified by Aenor.
Endesa's Residential and Business Market Sales Service has six points, now guaranteed by Aenor, to achieve excellent and outstanding quality in the customer sales outreach process.
The Citizen Charter approval date: January 28, 2011. Last renovation in January 2015 and valid for two years.