Your meter knows how much power you use but, if it is not a smart meter, it may take time for your data to arrive. That is why estimated bills exist. They are not accurate but they are adjusted over time and you do pay what you use in the end
And in this second part, a judge has the last say, i.e. the meter. Its verdict is needed to draft the bill but, in certain situations, it takes time to arrive. And if the meter does not show anything, an estimated bill is generated.
WHY ARE THERE ESTIMATES?
There are estimated bills for a simple reason: if your meter does not say anything, we do not know how much power you are using.
So far there are no smart meters for gas and a person will need to read the meters.
Estimated bills are generated when we do not have your actual usage data
EVERYTHING RETURNS TO NORMAL
If 60 days have elapsed without any reply and we still do not have your reading, we will send you an estimated bill.
Until we have the data from your meter, we will continue to send you an estimated bill, with 60 days of delay. Nevertheless, in the end, when we receive the actual reading, everything will be adjusted and you will have paid what you used.
Remember that when this returns to normal and we receive your actual reading, you will receive 2 bills in the same month. Why? Because there was a 2-month period in which you did not receive any bills or paid anything.
An estimated bill is not final and it is adjusted when the actual reading is received
The best way to avoid an estimated bill is to send us your gas meter reading