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OKLuz Assist

OKLuz Assist

Always keep your installation and electrical equipment OK.

Contract

50% discount first year if you contract online

2,53 €/month (VAT included) 5,05 €

Repair of electrical installations, home appliances and boiler. Includes handyman service: electrical replacement and installation work

  • Unlimited home electrical installation repairs.

  • One major appliance repair per year.

  • One electric boiler repair.

  • Two electrical handyman services per year (plug replacements, light installations, etc.) involving three hours’ work each.

CONTRACTservicio See conditions

OKLuz Assist includes the following services:

  • Free phone

    900 85 86 85
    24 hour attention 365 days.

  • Urgent repairs

    (technician's visit in less than 3 hours) and non-urgent repairs.

  • Desplazamientos

    Displacement and 3 hours of manpower per repair included.

What is OKLuz Assist?

OKLuz Assist is Endesa's electrical repair and handyman service for your home.

What does OKLuz Assist include?

Whenever you have a fault, you can contact the OKLuz Assist technical service and an emergency electrician will come to your home in less than 3 hours if the fault is urgent, or within a maximum of 48 business hours if the fault is not urgent - in both cases, the travel time and the first 3 hours of labour are free - OKLuz Assist customers have access to a free telephone support number, available 24 hours a day, 365 days a year: 900 85 86 85.

The number of electrical system repairs is unlimited. In addition, once a year, OK Luz Assist includes a repair on a electric hot-water heater, major electrical appliance (washer, dryer, refrigerator, freezer, dishwasher, cooker hood, oven, cooker or stove) and two 3-hour electrical handyman services: installation of electrical devices (lighting fixtures, wall and ceiling fittings, halogen lights in suspended plaster ceilings) and replacements (switches, wall sockets, buzzers, lights, bulbs, halogen lights, etc.).

What are the most common breakdowns?

The most common are those related with the electric panel, light switches and plugs.

If you do not have any electric light at home, or you have no power in the socket for the refrigerator, and not it's an power-cut on the part of the electricity distributor, an OKLuz Assist technician will visit your home in less than 3 hours.

What services do I get with OK Luz Assist?

OKLuz Assist includes repairs to the electrical system of your home, your major home appliances and the electric heater, as well as an electricity handyman service for small installations and replacements.

You can pay OKLuz Assist in comfortable instalments on the light bill and with a 50% discount during the first year.

You have access to Endesa’s professional network, backed by rigorous quality controls, who will repair any faults that occur, in addition to providing flexibility for booking the appointment.

This covers the technician’s transport costs and the first 3 hours of labour for each problem (the Customer pays for any parts needed for repairs). In exceptional cases where the repair time exceeds 3 hours, we will provide a free quote first.

How does Endesa monitor the quality of service?

An exhaustive control of compliance with the quality criteria is carried out, as well as the established service deadlines. In addition, random calls are made regarding the operations carried out, as well as satisfaction surveys, in which Customers regularly give excellent scores above 8 out of 10 points.

How long does the OKLuz Assist discount last?

The 50% discount (when contracting online) on the service fee lasts one year from the contract start date.

How long does the OKLuz Assist contract last?

The contract duration is one year and is automatically extended each year. However, both the Client and Endesa will be able to terminate the contract through written communication with a minimum of one month’s notice before the date of expiration.

How can I subscribe to the service?

Subscribing to OKLuz Assist is very simple. Once you fill out the contract form, the contract will enter into force almost immediately. If the contract was concluded along with the electrical supply, the contract of the OKLuz Assist service will not be active until the electricity contract is activated after being accepted by the distributor company (approximate period of less than 1 month).

How is the OKLuz Assist service billed?

If you have also contracted the electrical supply at Endesa Energía, the OKLuz Assist service will be charged monthly or bimonthly on the electricity bill, depending on its billing cycle.

Which ‘Endesa OK’ service is right for me?

  • OKLuz Assist: choose this if you have an electricity contract for your home and you would like a repair and handyman service for your electrical system as well as a repair service for your major electrical appliances and electric hot-water heater.
  • OKLuz Confort: choose this if you have an electricity contract for your home and you would like a maintenance, repair and handyman service for your electrical and air conditioning system as well as a repair service for your major electrical appliances and electric hot-water heater.
  • OKGas: choose this if you have a boiler at home and you would like a maintenance and repair service of the gas, boiler and heating circuit installations.
  • OKGas Calentador: Choose this if you have a heater and want a maintenance and repair service for your gas installation and heater.

Sign up now for OKLuz Assist

If you sign up now for OKLuz Assist you may save on your rate

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General conditions

By subscribing to this new contract you accept the start of the service contracted during the cancellation period.