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OKLuz Confort

OKLuz Confort

Unlimited repairs for your air conditioning and electrical installation. 24-hour service.

Contract

50% discount first year if you contract online

4,50 €/month (VAT included) 8,99 €

Home air conditioning maintenance and 24-hour electrical repairs

  • Initial diagnosis and annual air conditioning reviews.

  • Unlimited electrical installation and air conditioning repairs.

  • One major domestic appliance and electric boiler repair per year.

  • Two electrical handyman services per year (plug replacements, light installations, etc.) involving three hours’ work each.

CONTRACTservicio See conditions

OKLuz Confort includes the following services:

  • Free phone

    900 85 86 85
    24 hour attention 365 days.

  • Urgent repairs

    (technician's visit in less than 3 hours) and non-urgent repairs.

  • Displacement

    Displacement and 3 hours of manpower per repair included.

What is OKLuz Confort?

OKLuz Confort is Endesa’s air conditioning maintenance and 24-hour electrical installation and air conditioning repair service for your home.

What does OKLuz Confort include?

The service includes one annual review of your home air conditioning, to foresee possible faults that may increase your energy consumption. OKLuz Confort extends the life of your equipment and reduces faults to 1/3 of the usual number, thus optimising electricity consumption and, consequently, your electricity bill.

Whenever you have a fault, you can contact the OKLuz Confort technical service and an emergency electricianwill visit your homein less than 3 hours if the fault is urgent, or in a maximum of 48 hours if the fault is not urgent - in both cases he travel time and first 3 hours of labour are free - OKLuz Confort customers have a free telephone support number, available 24 hours a day, 365 days a year: 900 85 86 85.

he number of electrical and air conditioning installation repairs is unlimited. In addition, once a year, OKLuz Confort includes one electric boiler repair, one major home appliance repair (washing machine, tumble dryer, refrigerator, freezer, dishwasher, cooker hood, oven, ceramic hob or electric stove) and two electrical handyman services involving three hours’ work each: electrical installation jobs (lights, wall and ceiling fittings, halogen lights in suspended plaster ceilings) and replacements (switches, plugs, doorbells, lights - bulbs, halogens, etc.).

What do the annual reviews involves?

These are preventive inspections to check the status, safety and correct operation of your home air conditioning, in accordance with legal and technical regulatory requirements. During the technical inspection, the following are carried out:

  • Checking of the correct operation of the air conditioning equipment, in accordance with the requirements established by the RITE [Regulation for Thermal Installations in Buildings], and basic maintenance tasks on interior and exterior units (provided that these are accessible).
  • Necessary adjustments to ensure the safety of the equipment and to minimise electricity consumption and breakdowns.

Why should I sign up for OKLuz Confort?

Other services only cover air conditioning maintenance or repairs. OKLuz Confort covers everything.

OKLuz Confort includes repairs to your home’s electrical installations, air conditioning, major domestic appliances and electric boiler as well as electrical handyman services for small installations and replacements.

You can pay for OKLuz Confort in convenient instalments on your electricity bill, with 50% discount for the first year. You will have access to Endesa’s professional network supported by rigorous quality controls, which will repair any breakdowns that occur, in addition to providing flexibility when booking appointments.

This covers the technician's travel costs and the first 3 hours’ work for each breakdown (the Customer pays for any parts needed for repairs). In exceptional cases where the repair time exceeds 3 hours, we will provide a free quote first.

How does Endesa monitor the quality of service?

A thorough control is carried out on compliance with the quality criteria, as well as with the established service deadlines. In addition, random calls are made regarding the operations carried out, as well as satisfaction surveys, in which Customers regularly give excellent scores above 8 out of 10 points.

How long does the OKLuz Confort discount last?

The 50% discount (when contracting online) on the service fee lasts one year from the contract start date.

How long does the OKLuz Confort contract last?

The contract duration is one year and is automatically extended each year. However, both the Client and Endesa will be able to terminate the contract through written communication with a minimum of one month’s notice before the date of expiration.

How can I subscribe to the service?

Subscribing to OKLuz Confort is very simple. Once you fill out the contract form, the contract will enter into force almost immediately. If the contract was concluded along with the electricity supply, the contract of the OKLuz Confort service will not be active until the electricity contract is activated after being accepted by the distributor company (approximate period of less than 1 month).

How is the OKLuz Confort service billed?

If you have also contracted your electrical supply with Endesa Energía, the OKLuz Confort service will be charged for in your electricity bill, on a monthly or bimonthly basis, depending on its billing cycle.

Which ‘Endesa OK’ service is right for me?

  • OKLuz Assist: choose this if you have an electricity contract for your home and you would like a repair and handyman service for your electrical system as well as a repair service for your major electrical appliances and electric hot-water heater.
  • OKLuz Confort: choose this if you have an electricity contract for your home and you would like a maintenance, repair and handyman service for your electrical and air conditioning system as well as a repair service for your major electrical appliances and electric hot-water heater.
  • OKGas: choose this if you have a boiler at home and you would like a maintenance and repair service of the gas, boiler and heating circuit installations.
  • OKGas Calentador: Choose this if you have a heater and want a maintenance and repair service for your gas installation and heater.

Sign up now for OKLuz Confort

If you sign up now for OKLuz Confort you may save on your rate

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General conditions

By subscribing to this new contract you accept the start of the service contracted during the cancellation period.