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Endesa - Electricity, Gas, People

How can I make a claim?

How can I make a claim?

If you wish to file a claim or express your discontent regarding an Endesa service or product, we provide you with My Endesa, a private area where you can quickly and easily carry out all of your transactions. You'll access your bill history, control your spending and you can follow-up on all of your transactions with Endesa.
 
If you're not yet registered, go to My Endesa and provide us with your information. This will only take a moment. You can also send us your request through My Endesa with no need for registration. In this case we will ask you to provide us with some identification information.
 
Once the request is received and registered, you can consult the progress of its resolution through My Endesa.
 
Prior to sending us your claim, please in all cases keep in mind the following simple considerations.