If I'm not currently working with Endesa as Property Manager, can I sign up for the Online Office and manage my Communities of Home Owners from there?
In order to sign up for the Online Office
, you must register as an "authorized professional user" (link to FAQ: What is an authorized professional user?)
Once you are registered as an "authorized professional user" (link to FAQ: What is an authorized professional user?), you can manage the supplies for all of the Communities of Home Owners that you represent from the Online Office
. You can:
Access and check information for all energy contracts managed. Check consumption, bills and contract details with the option of viewing historical information.
Request "communal" supply (1) contracting for the Communities of Home Owners in any rate and capacity. Add supplies for a Community of Home Owners already in your file, or add new Communities (2).
Modify information for the contracts managed. Title holder, administrative or payment information.
Manage bills and payments using your Property Manager code. Activate and cancel commercial accounts set up for grouped billing.
Enter meter readings.
Access the Customer Service area (link to Contact us). To process consultations, suggestions or claims.
And to enjoy the electronic billing service.
(1) New Property Managers can only managed Open Market contracts.
(2) In order to incorporate new Communities of Home Owners the Property Manager must complete the "declaration of responsibility" form and send the necessary documentation.
< What is the "authorization or declaration of responsibility" form?
What can I do through the Online Office? >