Frequently Asked Questions
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Electronic Bill
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Electronic Bill
> What is the electronic bill?
> What does the electronic billing service consist of?
> Can I activate electronic billing at the time of contracting?
> What is the Bill Availability Notice?
> How can I files electronic bills on my computer?
> What does my computer need to have so that I can see my electronic bill?
> What is the bill viewer for?
> What are the differences between a paper bill and an electronic bill?
> What are the advantages of electronic billing?
> How much does it cost to register for electronic billing?
> What requirements do I need to meet to activate the electronic bill?
> Is electronic billing safe?
What is the electronic bill?
The electronic bill contains the same information as the bill you receive on paper, but it is in a format that includes an electronic signature that guarantees the authenticity of the issuer and the integrity of its content.
What does the electronic billing service consist of?
Once you've activated the service, you'll get an email notification when your new bill is available.
The email will tell you the date of your bill, the amount of your bill and the contract number, and will include a link so that you can view your bill without having to access Endesa's Online Office.
If you have several contracts with the same billing date, you'll get all your information in a single notification.
Can I activate electronic billing at the time of contracting?
Yes, you can activate electronic billing at the time of contracting. For customers who sign up for the One Rate, electronic billing activation will be automatic.
What is the Bill Availability Notice?
The notice of bill availability is a notification that will arrive to you via e-mail. You will receive it when Endesa bills you, according to your billing date. This notice groups all electronic bills from different contracts, generated on the same billing date.
How can I files electronic bills on my computer?
You can file your electronic bill by going to the bill detail, where two links will appear, Download PDF and Download XML.
Remember that, if you don't have the digital bill activated, only the Download PDF link will appear, from which you can download a bill without fiscal validity, and with a watermark.
What does my computer need to have so that I can see my electronic bill?
No special requirements are necessary. All you need is an internet connection to access our Online Office, and an email address at which to receive the email announcement that your bill is available.
What is the bill viewer for?
The viewer serves to open and view the fiscally valid bill that has been saved on your computer.
If you access your bills through "My Endesa", you'll need to have the viewer in the case that you want to download your bill in XML format.
The viewer is free and meets all technical and computer security requirements.
What are the differences between a paper bill and an electronic bill?
The only differences are the format and how quickly you receive it.
Your electronic bill contains the same information and billing date as a paper bill and has the same legal validity.
You can also view it with the same appearance as a paper bill either from Endesa's Online Office or directly from the email notification you will receive as soon as your bill is available.
What are the advantages of electronic billing?
- Availability: we'll let you know when your bill is available and you can view it immediately.
- Speed: access your bills quickly from your e-mail.
- Safety: the digital signature guarantees the authenticity of the issuer and the integrity of the content.
- Organization: you will save space in your home with fewer papers to store. You can file the bills on your computer or consult them whenever you like on Endesa's Online Office site.
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Ecological: respect the environment.
How much does it cost to register for electronic billing?
To use our electronic billing service all you need to do is be a registered user of Endesa's Online Office.
If you aren’t yet a registered user, you can activate the electronic billing service when you register. All we need to get you started is your personal identity information and your contract number.
If you are already registered, you can activate the electronic bill in the "Service Request" menu in Endesa's Online Office
The electronic bill service is free.
If you aren’t yet a registered user, you can activate the electronic billing service when you register. All we need to get you started is your personal identity information and your contract number.
If you are already registered, you can activate the electronic bill in the "Service Request" menu in Endesa's Online Office
The electronic bill service is free.
What requirements do I need to meet to activate the electronic bill?
To use our electronic billing service all you need to do is be a registered user of Endesa's Online Office.
If you aren’t yet a registered user, you can activate the electronic billing service when you register. All we need to get you started is your personal identity information and your contract number.
If you are already registered, you can activate the electronic bill in the "Service Request" menu in Endesa's Online Office
The electronic bill service is free.
Is electronic billing safe?
Electronic billing is totally safe. The digital signature that forms part of the bill guarantees the authenticity of the issuer and the integrity of the content.
Endesa has an electronic certificate issued by the Agencia Notarial de Certificación SL, which allows you to add an advanced electronic signature to your bills.
Endesa has an electronic certificate issued by the Agencia Notarial de Certificación SL, which allows you to add an advanced electronic signature to your bills.