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Frequently Asked Questions

Can I store my electronic bills on my PC?

Yes, you can file your electronic bills in two ways:
  • Without fiscal validity:
    • Save the file in PDF format. This will allow you to see the bills in the same format as paper bills.
    • In the billing history section of Online Office, click on the billing date. A window will open in which you have to select the "Save" option and indicate where you want to file it.
 
  • With fiscal validity:
    • You can file your electronic bills on your PC with fiscal validity and view them whenever you want without being signed in to our Online Office through a viewer. This will allow you to view the bills as you would receive them on paper.
    • In the billing history section of Online Office, click on the @ icon that differentiates e-bills from other bills. A window will open in which you have to select the "Save" option and indicate where you want to file it.
Remember that if you don't want to save the bills you can consult your electronic bills at Endesa's Online Office, for a period of 5 years.
 
 

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