This version of is not compatible.

Non-compatible browsers, in addition to preventing you from using all of the webpage’s features, are slower and present security risks.

We recommend that you update your version of your browser now, or that you access the page using another compatible browser.

Go to content
Press enter to display the menu content Press enter to display the language options Press enter to display the font size options

Main Home

Page saved correctly as favourite

How do I let you know about my dissatisfaction?

How do I let you know about my dissatisfaction?

vacío

All of our clients have the right to express their dissatisfaction with any service provided or in regards to a given product.

Información sobre consideraciones

considerations title=

Prior to sending us your claim, please in all cases keep in mind the following simple considerations.

Where do I File My Claim?

registered
If you are registered

We make My Endesa available to you, where you can quickly and easily file a claim.

Not registered title=
If you are not yet registered

You can file your claim using the Contact Us module, using our Contact form.

What is the procedure?

  1. reason

    Tell us your reason

  2. Document

    Attach documentation

  3. claim

    Send the claim

  4. confirmation

    Confirmation of sending

How long will it take to receive a reply?

All claims are addressed as soon as they are lodged and within a maximum period of 21 working days.

Below are the deadlines, according to the type of claim:

  • Payments received - PThese may be resolved as soon as they are lodged or within a maximum period of 7 working days.

  • Problems with your bill – You will receive an answer within a maximum period of 5 working days.

  • Incidents with your meter reading – This shall be addressed within a maximum period of 5 working days.

  • Problems with your contract - You will receive an answer within a maximum period of 15 working days. If the claim is in relation to a product that you have not contracted, you will receive a reply within a maximum period of 21 working days.

  • Incidents with the service received for a contracted product – This shall be addressed within a maximum period of 21 working days.

  • Supply interruption through lack of payment - You will have a solution within a maximum period of 3 working days.

  • Lack of gas supply – You will receive a reply within a maximum period of de 21 working days.

  • Customer service received was not correct – This will be addressed within a maximum period of 5 working days.

  • Problems with your online processes – You will receive an answer within a maximum period of 15 working days.

  • Personal data protection problems (LOPD) – This will be addressed within a maximum period of de 7 working days.

How do I check the status of my claim?

Once you have filed the claim, you can check its status by going to the Customer Service section of My Endesa.

Check reclamation status title=
  • You will have access to the history of your claims.

  • You can find the date on which you made the claim, the identifying code and the status.

  • All Transactions will have a different identifying Code.

Up