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Endesa - Electricity, Gas, People

Make your home a safer place

At Endesa your safety matters to us. For that reason, we are giving you information so that you can check your electrical installations and keep them in perfect condition, something that is essential for your home and your family.

Safety of your electrical installation

Manipulating an installation must be done without any voltage. We recommend you follow these 3 basic steps:

  • 1. Disconnect the differential switch and check for the absence of electricity when starting any work.
  • 2. Do not place screens or cables close to chimneys, heaters or heat lamps.
  • 3. There are additional safety devices, such as Surge Protectors, which prevent overvoltages caused by lightning or incidents in the electrical line, and the Reclosing Differential Switch that automatically connects to the installation, preventing possible damage or loss due to the lack of electrical current.

In order not to have to worry about possible breakdowns and have guaranteed peace of mind, it is good to know that there are maintenance services that cover unexpected events and urgently send a professional to your home if necessary.

Safety of your gas installation

In the case of gas, we recommend that you seriously consider these 7 rules:

  • 1. Prevent the burners from turning off while you are using them for cooking.
  • 2. Make sure the ventilation grills are in good condition. Don't block them, no matter what.
  • 3. In the event of prolonged absences, close the main gas valve in your home as well as the valves for the devices.
  • 4. The aspects of the flame for the boiler and kitchen can approximately indicate whether or not the gas pressure and supply of air are adequate. The flame must be stable and silent and have an intense blue colour at its core and softer on the outside. A short blue flame usually indicates excessive air (which is not recommended because it loses power). A yellowish and longer flame tends to indicate the lack of air (low performance and increases pollution).
  • 5. Installing gas leak detectors in the kitchen is recommended, as well as wherever the boiler is located.
  • 6. Maintain your installation and devices in perfect condition, checking them every year. In this sense, a maintenance service that covers gas breakdowns will be very helpful for you.
  • 7. If you smell gas, open all doors and windows and do not turn on any switch, or light a match or lighter. Close the general gas valve and immediately call your gas distributor.

Complete this information by downloading the Endesa Guide for using gas: