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Information for families struggling to pay their bills

Information for families struggling to pay their bills

ahorro de agua

22 sept 2015


Given the difficulties some families are experiencing in terms of paying for their basic services such as electricity, gas or water, Endesa has created a new specialised customer Care Service for families in vulnerable situations.


How can I reduce my electricity bill?


If you want to reduce your electricity bill you can apply for the Social Rate, which is a special electricity tariff with a 25% discount on the Small Consumers Voluntary Price (SCVP) that is applied to the electricity consumption in the usual residence.

Who can apply for the Social Rate?

  • It is automatically applied to customers with a contracted power of less than 3kW , without having to submit any documentation.
  • Customers with a contracted power between 3kW and 10kW may also apply for it, providing they meet the following requirements:
  • Pensioners.
  • Members of a large family.
  • Families in which all the family members are unemployed.
Click here for information on requirements and documentation needed .

Other useful information

If you live in Catalonia and you are struggling to pay your bills, what can you do?

We work together with Social Services in all the municipalities and regions of Catalonia. In this regard, if you would like to split your bill into several payments or defer the payment of a bill, you should contact Social Services in your municipality as we have established specific customer service channels designed to provide a personalised solution for each family situation.

Furthermore, if you receive a notice informing you that your supply will be cut off, you should contact Social Services who shall verify, if applicable, your personal economic vulnerability situation, which will enable you to process the suspension of the supply interruption.

Follow our energy saving tips to reduce the energy consumption in your home. 
  1. Optimise temperatures to maintain comfort levels (winter: 19-21ºC/summer: 26ºC)
  2. Set the thermostat to “economy” zone (15ºC) if you are away for a few hours. 
  3. Insulate doors and windows in your home. 
  4. Make the most of natural light and install energy-saving light bulbs. 
  5. Washing machines and dishwashers: Always wash with a full load in cold water and preferably using short programmes. 
  6. Avoid opening and closing the fridge and oven door unnecessarily.  
  7. Allow food to cool at room temperature before putting it in the fridge. 
  8. Switch the oven and ceramic hobs off a little earlier to finish cooking with a residual temperature. 
  9. Whenever possible, switch off the power to any device on stand-by. 

Click here for more energy saving tips.

Download all this information here.