Billing

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Billing

> What are the inconveniences of having your electricity cut off through non-payment of bills? > What are the reconnection charges once the supply has been cut off through non-payment of bills? > How long will it take to have my supply reconnected once the supply has been cut off through non-payment of bills? > What are regulated components? > What costs are necessary to provide the electricity supply? > The sum that appears on the electricity bill is used to cover other costs not directly related to the power supply. What are these other costs? > Who sets the price of electricity? > How are energy costs reflected in the electricity bill? > If my gas consumption is for industrial use, which tax will apply? > If my gas supply is for industrial use and the general tax (€0.00234/kWh) is being applied to me, is this a mistake? > What is a new tax being applied to my gas bill? > How can I identify in my bill which tax is being applied by my Reseller Company? > How can I find out if I can benefit from a tax reduction on the bills for my supplies? > How does the price increase to the capacity term impact my electricity bill? > Who reads my meter? > What happens if your reading is estimated incorrectly? > What happens if you've provided your meter reading and it does not match the consumption billed? > How can you provide your meter reading? > I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter. Why am I still being sent my bill monthly? > I have a contract with a Reference Reseller Company and they bill me monthly. Is the change mandatory? > I currently have a contract with a Reference Reseller Company. Will I once again be billed monthly with estimated readings? > I have a contract with a Reference Reseller Company. Do I need to do something in order for them to start billing me bi-monthly? > I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter installed. Is my monthly billing going to be changed?

What are the inconveniences of having your electricity cut off through non-payment of bills?

Once you have paid your bills you will have to ask your Reseller company lto reconnect your electricity or gas supply. This reconnection will take time and entail costs.

 

  • The reconnection periods for electricity and gas are 24 and 48 hours respectively.
  • Reconnection charges for electricity and gas are approximately double the connection costs paid when registering for the supply.

Electricity reconnection charges vary according to the voltage and gas reconnection charges are different depending on the Autonomous Regions.

As a guide, we have outlined the reconnection charges below:

 

Electricity reconnection charges:

Voltage Connection Charges Reconnection charges after being cut off +VAT
Low Voltage 9,04476 18,08952 21,3456336
High Voltage Up to 36 kV 79,49197 158,98394 187,601049
High Voltage 36 > 72,5 kV 266,957067 533,914134 630,018678
High Voltage over 72,5 kV 374,542485 749,08497 883,920265

Gas reconnection charges:

AUTONOMOUS REGION CONNECTION REINSTATEMENT
Andalusia 26,57 53,14
Aragon 51,99 103,98
Principality of Asturias 83,97 166,74
Balearic Islands 72,52 145,04
Canary Islands - -
Cantabria 23,08 46,16
Castilla-La Mancha 59 118
Castilla y León 50,11 100,22
Catalonia 49,3 98,6
Extremadura 55,57 111,14
Galicia 45,44 90,88
La Rioja 68,69 137,38
Community of Madrid 60,44 120,91
Region of Murcia 62,08 124,16
Foral Community of Navarre 67,52 135,04
Basque Country 77,07 154,14
Valencian Community 75,11 150,22
Ceuta - -
Melilla - -

Please remember, you can avoid all these inconveniences by paying your invoices online.

 

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What are the reconnection charges once the supply has been cut off through non-payment of bills?

Reconnection costs for electricity and gas are approximately double the connection costs paid when registering for the supply.

Electricity reconnection charges vary according to the voltage and gas reconnection costs are different depending on the Autonomous Regions..

As a guide, we have outlined the reconnection charges below:

 

Electricity reconnection charges:

Voltage Connection Charges Reconnection charges after being cut off +VAT
Low Voltage 9,04476 18,08952 21,3456336
High Voltage Up to 36 kV 79,49197 158,98394 187,601049
High Voltage 36 > 72,5 kV 266,957067 533,914134 630,018678
High Voltage over 72,5 kV 374,542485 749,08497 883,920265

Gas reconnection charges:

AUTONOMOUS REGION CONNECTION REINSTATEMENT
Andalusia 26,57 53,14
Aragon 51,99 103,98
Principality of Asturias 83,97 166,74
Balearic Islands 72,52 145,04
Canary Islands - -
Cantabria 23,08 46,16
Castilla-La Mancha 59 118
Castilla y León 50,11 100,22
Catalonia 49,3 98,6
Extremadura 55,57 111,14
Galicia 45,44 90,88
La Rioja 68,69 137,38
Community of Madrid 60,44 120,91
Region of Murcia 62,08 124,16
Foral Community of Navarre 67,52 135,04
Basque Country 77,07 154,14
Valencian Community 75,11 150,22
Ceuta - -
Melilla - -
 

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How long will it take to have my supply reconnected once the supply has been cut off through non-payment of bills?

Reconnection periods are as follows:

  • 24 hours for electricity reconnections.
  • 48 hours for gas reconnections.

Remember that once you have paid your debt, you must ask your reseller company to reconnect your supply.

 

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What are regulated components?

This is a part of the price that you pay for contracted or fixed capacity and for consumption on your electricity and gas bill. This amount goes primarily towards infrastructure maintenance that allows electricity and gas to be carried from the point of origin to your home.
This part of the price is set by the Government and is same for all companies and throughout the national territory.
Normally updated via publication in the Official State Gazette (BOE) once per year, although on occasion this may occur at other times.
Rental prices for the measurement and control (meter) equipment are also controlled, along with electricity taxes, hydrocarbons (for gas), VAT, GICIT, etc.
The norm for all companies is that, when a change occurs for any of the regulated components, this is conveyed to the customer, whether it is an increase or a decrease.

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What costs are necessary to provide the electricity supply?

  • Energy costs.
 
30% of the amount that appears on your electricity bill is used to pay for the energy you consume. The price of this energy is fixed every three months at an auction which is supervised by the National Markets and Competition Commission, and in which more than 20 national and international companies take part.
 
Power generation firms take part in the auction with a level of activity that represents less than 11% of the market. The remaining agents include operators specialised in trading, such as investment banks for example, in addition to power companies with production abroad.
 
  •  Costs of the power distribution grid.
 
4% of the amount billed covers the cost of building and maintaining the very high power lines, owned by Red Eléctrica de España, a company with a State holding that transports the electricity from the power stations to the distribution centres.
 
Another 10% of the bill goes towards the costs of building and maintaining the high, medium and low voltage power lines, which belong to private distributors and which finally carry the electricity to supply points such as households, factories, and other work centres.
 
These amounts are fixed by the Government.
 

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The sum that appears on the electricity bill is used to cover other costs not directly related to the power supply. What are these other costs?

The bill shows other costs not directly related to the provision of electricity: direct and indirect taxes, subsidies and payment of the rate deficit.

Which taxes are included in the electricity bill?

Currently two types of taxes are paid directly on your electricity bill. On the one hand, VAT, which for electricity is set at the maximum rate of 21%. On the other hand, the Electricity Tax, used to finance the Autonomous Communities.

The sum total of all these taxes represents 29% of the electricity bill, which is much more than the standard 21% VAT.

What are the subsidies for renewable energies?

Subsidies for renewable energies represent more than €18 out of every €100 paid on the electricity bill.

What is the rate deficit? What is the annual fee for the rate deficit?

The rate deficit is the difference between the real cost of power production, distribution and delivery and the price paid by consumers through their electricity bill, which is less, and consequently, does not cover that real cost. Through a Government decision, this difference is paid for “in instalments” and is reflected in the electricity bills of following years, with their price, therefore, increasing.

Currently, payment is still outstanding on a deficit of 26 million euros accumulated over preceding years. In 2013, an additional deficit has been generated to date in the amount of almost 4.5 million euros, although the Government hopes that once all of the year’s costs and revenues have been accounted for, this figure will decrease to just 3.6 million. The Government has adopted different measures in order to correct the disparity by sharing the burden among electricity firms, special regime producers (solar, wind, etc.,) and consumers.

The higher the accumulated deficit, the higher this amount is. In 2013, it has meant almost 3 million euros, which represents more than €5 out of every €100 paid by domestic customers on their bill.

Other charges on the bill, like the non-mainland systems: Ceuta, Melilla, Canary Islands and Balearic Isles.

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Who sets the price of electricity?

The price of electricity is determined by two components. On the one hand, the regulated component is determined by the Government, which sets the electricity toll fees that cover the costs corresponding to transport and distribution, subsidies for renewable energy, and amortisation of the tariff deficit, in addition to other costs such as the discount rate for lower income families.

On the other hand, the liberalised component covers the cost of energy, which is established at the CESUR auctions: quarterly auctions in which more than 20 national and international companies, involved in power generation and trading, take part.

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How are energy costs reflected in the electricity bill?

The described energy costs are not reflected directly and explicitly in the electricity bill; instead they are distributed among the items which the electricity bill does reflect.
 
Thus, the terms rating and energy incorporate all the costs corresponding to the energy generated, construction and maintenance of the transport and distribution grids, subsidies for renewables and the annual payment of the tariff deficit, among others.
 
Finally, the taxes heading includes the amounts corresponding to VAT and to the Electricity Tax.
 

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If my gas consumption is for industrial use, which tax will apply?

If your gas consumption is for industrial use, you can benefit from the reduced tax (€0.00054/kWh). 
 
In order to benefit from the reduced tax you must provide the following documentation as soon as possible:
 
  • Copy of the NIF/CIF of the contract title holder.
  • Spanish Business Activities Tax (in Spanish, Impuesto de Actividades Económicas [IAE])
 
You must send this documentation to the following e-mail address: gasprofesional@endesa.es.
 
 

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If my gas supply is for industrial use and the general tax (€0.00234/kWh) is being applied to me, is this a mistake?

If your gas consumption is for industrial use and a general tax (€0.00234/kWh) is being applied to you, this is most likely not an error. In order to apply the reduced tax and in compliance with the in force legislation, you must communicate to us that your gas supply is for professional use with strictly industrials ends.
To do this:
 
  • You must send a copy of the communication to the office manager at the Spanish Taxation Office (AEAT) corresponding to the address where the installation is located that consumes the natural gas.
 
If you like, you can also communicate to the e-mail gasprofesional@endesa.es; indicating the contract number, NIF/CIF, CUPS and supply point address.
 
From this time, as long as there is no new communication to this respect, the information you have provided will be taken as a reference.
 

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What is a new tax being applied to my gas bill?

In compliance with the in-force legislation (Law 15/2012 of December 27th), beginning of January 1, 2013, all gas Reseller Companies have included a new tax on the gas bill.

The amount of the tax is different if the gas consumption is directed towards strictly industrial uses.
 
  • General tax of €0.00234/kWh: applied to the large majority of consumers.
  • Reduced tax of €0.00054/kWh: applied to those gas consumers whose use is strictly industrial.
 
For this reduced tax to be applied to industrial supplies, documentary justification of the Spanish Business Activities Tax (in Spanish, Impuesto de Actividades Económicas [IAE]) or the document where this appears and which includes the first number of the heading of any of the numbers 1, 2, 3 or 4, is obligatory.
 
(1.-) Energy and water, except in electrical energy production groupings / 2.- Extraction and processing of non-energetic minerals and derived products.. Chemical industry / 3. - Metal processing industries: precision mechanics / 4.- Other manufacturing industries. That receive natural gas in industrial complexes, regardless of the purpose of the use. Natural gas used for useful thermal energy for exterior buildings not of an industrial nature is not considered industrial use (houses, hospitals, shopping centres).
 
 

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How can I identify in my bill which tax is being applied by my Reseller Company?

You can find the tax being applied by the Reseller Company on your gas bill in the section Billing and Bill Detail.
 
 

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How can I find out if I can benefit from a tax reduction on the bills for my supplies?

You must check whether the first number in the heading of the Economic Activities Tax (in Spanish, Impuesto de Actividades Económicas [IAE]) corresponds to divisions 1, 2, 3 or 4*.
 
*1.- Energy and water, except in electrical energy production groupings / 2.- Extraction and processing of non-energetic minerals and derived products. Chemical industry / 3. - Metal processing industries: precision mechanics / 4.- Other manufacturing industries, that receive natural gas in industrial complexes, regardless of the purpose of the use. Natural gas used for useful thermal energy for exterior buildings not of an industrial nature is not considered industrial use (houses, hospitals, shopping centres).
 
Once this information has been confirmed, and if it corresponds to one of the aforementioned divisions, the new norm must be applied: Royal Decree 10/41/2013 of December 27th, which specifies that in order for your supply to be benefited by this tax reduction, you must obligatorily communicate this professional use to the Reseller Company.
 
You must then send a copy of the communication to the special taxes manager at the Spanish Taxation Office (AEAT) corresponding to the address where the installation is located in which the natural gas is consumed.
 

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How does the price increase to the capacity term impact my electricity bill?

Remember that the capacity term is the price that you pay for the contracted electrical capacity for your installation. This does not depend upon consumption. It is a fixed cost.
 
The final price of your electricity bill depends on both the capacity contracted and consumption. Thus, the fact that the capacity term increases will not always signify an increase in your electricity bill, since this also depends upon the energy term price.
 
In this way, if the price of the capacity or fixed term rises but the energy or variable term drops:
 
  • Homes or businesses with a low electricity consumption will see their electricity bill increase.
  • Homes or businesses with a higher electricity consumption may see a reduction in the final price of their electricity bill.
 

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Who reads my meter?

The Distributing Companies are in charge of reading meters every 2 months.
 

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What happens if your reading is estimated incorrectly?

From April 1, 2013 onwards, and in application of that set forth in Royal Decree 1718/2012, December 28th, billing for all contracted low voltage energy supplies of no more than 15kW, will be bi-monthly and with actual readings. In this way, estimates regarding consumption on your bill will be eliminated.
 
However, if for some reason we have been unable to bill you using real readings, and we have calculated your reading incorrectly, there's no need to worry. The difference between real readings and estimated readings is regularized in the subsequent bills, at no additional cost to the customer.
 

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What happens if you've provided your meter reading and it does not match the consumption billed?

If you submitted your meter reading and it does not correspond to the consumption shown on your bill, it is likely that your reading did not arrive in time to use when issuing your bill.
 
  • If we are billing you based upon actual readings, it is not necessary that you provide us with your reading. If you would like to do so regardless, you must enter your reading within 10 business days prior to the next billing period. However, if we have an actual reading available the estimate will not be valid for billing.
  • If for any reason the agent was unable to take the actual reading from your meter, you will have 60 days to provide it. Once this time has transpired, your bill will be based on an estimated reading.
 

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How can you provide your meter reading?

From April 1, 2013, onwards, in application of all that established by Royal Decree 1718/2012, December 28th, billing for all low voltage energy supplies with a contracted capacity of no more than 15 kW will be bi-monthly and with actual readings. Consumption estimates on bills are thusly eliminated.

However, it may be the case that your meter is not accessible for reading. In this case, the Distributing Company will leave a notice at your home giving you contact options so that you can provide us with your meter reading.

You can enter your reading conveniently, quickly and easily using the Enter Reading option.

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I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter. Why am I still being sent my bill monthly?

This change to your billing period is applied in compliance with Royal Decree 1718/2012, December 28th, which establishes bi-monthly billing, using actual readings and no estimates, for customers who have a contract with a Reference Reseller Company and who have a Remotely Managed Meter installed, with remote reading activated for the system. Billing will be monthly, using actual readings, without estimates.

This measure applies to all customers, independent of the company with which they have contracted the electricity supply, and it only implies a change to billing periods.

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I currently have a contract with a Reference Reseller Company. Will I once again be billed monthly with estimated readings?

According to Royal Decree 1718/2012, December 28th, the change is mandatory. Furthermore, here at Endesa Energía, XXI, we believe this to be a positive change, since bills with estimated readings will no longer be issued.

From April 1, 2013 onwards you'll receive bills every two months, always using actual readings.

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I have a contract with a Reference Reseller Company. Do I need to do something in order for them to start billing me bi-monthly?

You don't need to do anything: the change is automatic. From April 1, 2013 onwards you'll receive bills every two months, always using actual readings.

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I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter installed. Is my monthly billing going to be changed?

Having a Remotely Managed Meter installed does not necessarily mean that your meter can be read remotely. Remote management includes the ability to carry out remote reading. This capability will be activated gradually, meaning that it is possible to have a Remotely Managed Meter installed that is not activated for remote reading.

As soon as the Distributing Company alerts us that you have a Remotely Managed Meter with remote reading activated, we'll begin billing you monthly with actual readings.

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