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Endesa - Electricity, Gas, People

Information for families struggling to pay their bills

To reduce the cost of your electric bill you can apply for a Social Rate, a discount of between 25% and 40% (depending on your circumstances) on your invoice. This discount is only applied to the regulated market rate (VPSC) and can only be requested for the habitual place of residence.

Who can apply for Social Rate discount?

Click here for information on requirements and documentation needed.

If you live in Catalonia and you are struggling to pay your bills, what can you do?

We work together with Social Services in all the municipalities and regions of Catalonia. In this regard, if you would like to split your bill into several payments or defer the payment of a bill, you should contact Social Services in your municipality as we have established specific customer service channels designed to provide a personalised solution for each family situation.

Furthermore, if you receive a notice informing you that your supply will be cut off, you should contact Social Services who shall verify, if applicable, your personal economic vulnerability situation, which will enable you to process the suspension of the supply interruption.

Follow our energy saving tips to reduce the energy consumption in your home. 
  1. Optimise temperatures to maintain comfort levels (winter: 19-21ºC/summer: 26ºC)
  2. Set the thermostat to “economy” zone (15ºC) if you are away for a few hours. 
  3. Insulate doors and windows in your home. 
  4. Make the most of natural light and install energy-saving light bulbs. 
  5. Washing machines and dishwashers: Always wash with a full load in cold water and preferably using short programmes. 
  6. Avoid opening and closing the fridge and oven door unnecessarily.  
  7. Allow food to cool at room temperature before putting it in the fridge. 
  8. Switch the oven and ceramic hobs off a little earlier to finish cooking with a residual temperature. 
  9. Whenever possible, switch off the power to any device on stand-by. 

Click here for more energy saving tips.

Download all this information here.