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Tempo Happy

Tempo Happy

Change to the Happy Tempo Tariff and choose when to consume free electricity.

Contract

Change to the Happy Tempo Tariff and choose when to consume free electricity.

You decide what hours you don’t pay for your power!
  • Your 50 hours of greatest power consumption per month, or

  • 2 consecutive hours per day every day of the week, or

  • One day a week, whatever you want!

The price during other hours will remain stable, with no surprises.

CONTRACTservicio See conditions
  • No tie-in period

    You can change your mode or tariff whenever you want without any penalty.

  • Digital

    Includes digital billing with a 2% discount in the energy term for 1 year. You can check your consumption in your account area.

  • Simplicity and transparency

    Endesa guarantees that your 50 hours of greatest power consumption are free.

Multi-channel experience:
Multi-channel experience:

You can view your energy consumption and make any changes you like via the My Endesa private area or using the Endesa customer App. In addition, you will receive personalised advice in your customer area.

What are the benefits of the Tempo Happy tariff?

Endesa offers free power consumption hours under the Tempo Happy Tariff.

You decide on one option or another, depending on your consumption habits; for example, if your consumption is concentrated in two consecutive hours every day because you follow a routine and you’re always at home during those hours, we recommend that you select the Happy Horas option.

If for example you have a weekend home, you may be interested in the Happy Dia option

And lastly, if you don’t know what your consumption habits are and you have no established routines, the Happy 50 option is ideal for you, because Endesa will tell you in which 50 hours you consume the most each month, and those hours will be free for you.

What happens the rest of the time? Is the electricity more expensive?

You will be charged a fixed price per kWh, which is the same as Endesa’s other tariffs on the free market.

And how can I find out what I consume by the hour?

With our new remote-control meters, you can currently access your consumption by hour in the “My Endesa” area and find out how much you consume and identify the Happy Horas that reimburse you the most.

You need to have a remote meter and the access tariff 2.0 DHA in order to set up your Tempo Happy tariff.

What if my meter isn’t remote?

If your meter is not yet remote, we do not know which part of your consumption corresponds to each hour in the day.

It is important to remember that in this situation, your meter does not record your hourly consumption, and that your hourly consumption habits will not be reflected in your invoice.

Therefore, with the Happy Time tariff the hourly distribution of your consumption on your invoice will not correspond to your actual consumption, but rather we will assume it corresponds to the Spanish average (according to information from Red Eléctrica de España [the operator of the Spanish national electricity grid]).

However, even if you don't have a remote meter and you want to get the Tempo Happy tariff, we recommend that you select the hours from 8:00 to 10:00 p.m. in winter and 9:00 to 11:00 p.m. in summer, which are the hours with the highest consumption according the Red Eléctrica de España.

If your installation is converted to the remote meter whilst you are already under contract with the Happy Time Tariff, we will notify you so that you can change your Happy hours, if you so wish.

As an alternative and until you have a remote meter, you might be interested in contracting another tariff, such as One, One Nocturna (Night One), Tempo Siempre Ganas (Always Up for It Time), Tempo Nocturna (Night Time), etc., and you could then transfer to a Happy Time Tariff when you have the remote meter installed. By 2019 virtually all consumers will have the remote meter installed.

What are the recommended Happy Hours?

It depends on your consumption habits, but according to the Red Eléctrica de España, the highest average hours of consumption in Spain are between 8:00 and 10:00 p.m. in winter and 9:00 and 11:00 p.m. in summer.

Think about what hours you consume the most power in your house to pick the option that suits you best.

How does the Tempo Happy 50 hours mode work?

If you select this option, Endesa will check to see what your 50 hours of highest consumption are per month, and they will be free on your next bill.

The number of Happy hours will be proportional to the days included in the invoice period.

How can I see my happy hours and which ones I've gotten for free?

It’s very simple. In your My Endesa account area you can access all the information related to your electric consumption and can see which are your happy hours and your hours of greatest consumption.

And how can I know which are my highest hours of consumption?

Through our remote meters that measure consumption by the hour in homes.

And what if my bill isn’t monthly? How many free hours of consumption do I get?

If you’re not billed on a monthly basis, we prorate it to give you the equivalent. For example, if you’re billed every 15 days, you’ll have the 25 hours of greatest consumption free. If you’re billed every two months, you’ll get 100 hours.

The number of Happy hours will be proportional to the days included in the invoice period.

Can I change my Happy mode?

Yes, you can change your mode under the Happy Tempo tariff whenever you want, through My Endesa or by calling customer services, we’ll help you select the best option for you.

And at no additional cost.

If you make a change, bear in mind that it will be effective only once for each billing period. In other words, your bills will be calculated using the last times or day you selected.

But do I need to change my consumption habits?

No, your habits can remain the way they are; since you can select the option you want, it's the Tempo Happy Tariff that adapts to your consumption pattern. And that's how you can make small savings and pay less on your power bill.

What do I need to do to switch to the Tempo Happy tariff?

We’ll take care of everything regardless of whether you’re a new customer or not, and we’ll activate your contract without cut-offs or unexpected problems.

If I’m already an Endesa customer and I switch to a different tariff, will this affect the contracts I have for other products?

No, if you change to the Tempo Happy tariff, your other contracts with us will remain unchanged. For example, if you receive a discount on your gas, this won’t change.

Who can contract the Happy Time Tariff?

Any consumer with low tension and power contracted up to 15 kW.

The Happy Time Tariff requires the 2.0DHA or 2.1DHA access tariff. If you do not have this currently, we will arrange for you to be converted to this tariff.

Will I be charged for changing to 2.0DHA or 2.1DHA?

Changing the 2.0DHA or 2.1DHA access tariff involves some costs related to contracting, €9.04 + VAT if your power is standardised.

If you need to change your access tariff to contract the Tempo Happy tariff, we will return the related costs (allowances) to you. It will not be returned if you take advantage of it to get a power increase (beyond standardisation).

Is there a tie-in period with this tariff?

No, you’re not tied in. If you don’t think it’s right for you, you can change any time.

Can I choose the two hours a day I want?

Yes, but they must be two consecutive hours.

If I already have a night tariff such as One or Tempo Nocturna, should I switch to the Happy tariff?

It depends on your consumption habits.

If you use a lot of electricity over just a few hours, you may well pay less with the Happy tariff. If you need electricity over many hours in the off-peak period (for example, because you have a storage heater), the night tariff might be better for you.

In any case, you can try out the Tempo Happy tariff and, as you’re not tied in, you can switch back to the night tariff if you want.

Do I have to pay to standardise power?

No, standardising power has costs associated with contracting allowances, but from a promotional point of view this amount will be returned whenever power isn’t increased but standardised.

If almost all my consumption is during Happy hours, could the circuit breaker be tripped?

As ever, if you turn a lot of appliances on at the same time, you’ll exceed the contracted supply capacity and trip the circuit breaker.

To avoid this, we recommend not turning on all your appliances at the same time. Switch on one appliance and then wait a few minutes before using another, as the most power is used when they are first turned on.

How often will I receive my electricity bill?

If you get a paper bill you will receive this once every two months.

If you have an electronic bill you will receive this each month if you already have a smart meter, and every two months otherwise.

Note: If you are billed by maximeter (for continuous supply points such as lifts), your billing will always be monthly.

Offer valid for customers with the 2.0 DHA access tariff.

If you currently have a different access tariff for your supply, Endesa can change this when your register with the service.

Sign up now for

If you sign up now for Tempo Happy you may save on your rate

Contract
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General conditions

By signing this new contract, you will not be able to receive the discount related to Bono Social (Electricity rate subsidy).